MS Office 2010 PROBLEMS!!

Anonymous

When I start any of the MS Office 2010 problems it gives me the following errors - "Please wait while Windows Configures Microsoft Office - gathering required information." Does anyone have any idea what is going on or what I am suppose to do to fix this problem? I have tried re-installing and running the Fix Software application that was included in the software. The version of MS Office that I have is NOT the beta version, I just purchased it from online. Please assist - thanks!!

Ken

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Anonymous

Open Run (Press Windows key + R) copy and paste the following commands one at a time and then press ENTER. You may receive a prompt to click on the continue/allow button.

Disclaimer: Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.

Ensure to back-up the registry using the steps givenhere before modification.

reg add HKCU\Software\Microsoft\Office\14.0\Word\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\14.0\Excel\Options /v NoReReg /t REG_DWORD /d 1

reg add HKCU\Software\Microsoft\Office\14.0\Access\Options /v NoReReg /t REG_DWORD /d 1

Once the registry keys are added, try to open the target Office applications and verify if it fixes the issue.

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Anonymous

Thanks Niranjan!

I solved the problem after my rather rude (though understandably frustrated) post yesterday.

It turns out that simply turning off the Anti-Virus program before the install may not be enough. I discovered this after I installed the program on a second computer in my home. The computer I was having problems with had ZoneAlarm Extreme Security and the other computer had BitDefender Antivirus. Although I had turned off the real time virus scanning of both AVP's the ZoneAlarm program still had other protection services running in the background which were preventing access to certain keys (HKLM\Classes) in the registry.

I uninstalled ZoneAlarm and then was able to install Office 2010 without any problems and it was running correctly without any more annoying "Wait while Windows..." messages. I then re-installed ZoneAlarm and everything still works fine.

It may not be necessary to uninstall an AVP if one knows what services it may be running in the background and turns them off in the Services Contol Panel but removing and reinstalling an Anti Virus Program is certainly far easier and quicker than formatting a hard drive and reinstalling everything.

If people are receiving this message it is most likely due to their Anti-Virus/Anti-Malware program interfering with the install.

Michael

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41 additional answers

Anonymous

2010-06-29T12:23:03+00:00

This fix worked for Word. The only two programs launching the configuration windows are Excel and Access. Perhaps there's a different fix for those?

Thanks for the information - at least I have Word up and running. All other programs (save Excel and Access) launch without a problem.

Jason
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Anonymous

2010-06-29T04:36:04+00:00

OK - Tried this. (I still am getting the Single Image message but have seen a fix for that elsewhere - seems to be a problem with the shortcut.)

It worked for Word - tho there was a brief "Configuring" or maybe that was a "Starting" message - too quick to tell.

No luck with Excel tho - Here's what the Excel Options registry looks like now

Key Name:          HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Excel\Options

Class Name:        <NO CLASS>

Last Write Time:   28/06/2010 - 9:24 PM

Value 0

Name:            MRUFuncs

Type:            REG_SZ

Data:            4,5,1,359,0,7,15,345,59,12

Value 1

Name:            Maximized

Type:            REG_DWORD

Data:            0

Value 2

Name:            Pos

Type:            REG_SZ

Data:            338,200,805,810

Value 3

Name:            StickyPtY

Type:            REG_DWORD

Data:            0x8e

Value 4

Name:            StickyPtX

Type:            REG_DWORD

Data:            0x13c

Value 5

Name:            OptionFormat

Type:            REG_BINARY

Data:

00000000   00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

00000010   00 00 00 00 00 00 00 00 -                          ........

Value 6

Name:            DecimalSeparator

Type:            REG_SZ

Data:            .

Value 7

Name:            ThousandsSeparator

Type:            REG_SZ

Data:            ,

Value 8

Name:            UseSystemSeparators

Type:            REG_DWORD

Data:            0x1

Value 9

Name:            DefaultSheetR2L

Type:            REG_DWORD

Data:            0

Value 10

Name:            OptionsDlgSizePos

Type:            REG_BINARY

Data:

00000000   48 03 00 00 ad 02 00 00 - 82 01 00 00 a0 00 00 00 H.......... ...

00000010   00 00 00 00                                        ....

Value 11

Name:            SP1FirstRun

Type:            REG_DWORD

Data:            0

Value 12

Name:            FirstRun

Type:            REG_DWORD

Data:            0

Value 13

Name:            Options5

Type:            REG_DWORD

Data:            0x80

Value 14

Name:            NoReReg

Type:            REG_DWORD

Data:            0x1
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Anonymous

2010-06-29T04:16:08+00:00

I was hoping this would be the solution - but it hasn't worked for me.

I uninstalled Off2010-H&B, and NIS-2010. Custom re-installed Off - same problems.

I'll next try the reg changes mentioned above
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