I think the purpose and expectations of this Microsoft Answers website, and your role, DavidF2, are somewhat unclear.
It's difficult to tell whether you're a designated moderator, a Microsoft employee, or just an active member. At times I got the impression that you're an apologist for Microsoft but then other times, it seems like you're really annoyed with Microsoft and
encouraging others to make sure they officially submit their annoyances as well.
The reason I get the impression that you have some kind of formal role is that you seem to respond to each new person's posting, and feel some degree of ownership about the site: "Well, don't waste your time telling me and posting here." So, on the one hand,
you feel ownership for this forum, and on the other hand, you refer to MS as though you're not part of it. (I'm not saying you are; I am saying I can't tell.)
I think it's perfectly reasonable for someone like BenMillett and others to assume that Microsoft would be paying attention to this forum (afterall, it is on their website) to get customer feedback and monitor the chatter about their products and various
bugs.
I also get the impression that you're kinda annoyed with some of the people posting here looking for answers. Reminds me of people who work on IT Help Desks who act like incoming Help requests are annoying distractions to what they'd rather be doing. So
that further confuses me about your role. If you're, so easily annoyed by and impatient with folks posting here, then why be involved?
I am not a moderator or a MS employee. I am a volunteer who tries to help people with questions about how to use Publisher. I have been doing this for 6 or 7 years now, previously in the Publisher newsgroups. I don't see myself as easily annoyed, but yes sometimes
I get impatient with posters who don't provide the details needed to answer a question, ask passive agressive rhetorical questions like why MS does not provde a version of Publisher for Apple (like you don't know the answer to that), expect us to answer questions
about why MS makes the design decisions they do and those who post incorrect information.
I only jumped into this thread when you posted: "...Why doesn't publisher 2010 allow you to just copy an entire page..." and two people had already described exactly how to copy and paste entire pages earlier in the thread. Yes, I found that both annoying
and irritating...
As a user I also get irritated with MS and will share those feelings on occasion, but I am not in a position to apologize for MS. I have no control over what they decide to do with Publisher. If I did Publisher 2010 would certainly look and work a lot different
than it does.
The purpose of the Answers forums are to provide a venue where Office users can ask questions about how to use Office programs and get answers from other users. Most of us are volunteers except for the 'support engineers' which are paid by MS as I understand
it. Unfortunately these forums are NOT purposed to provide feedback, suggestions or bug reports. I provided links to the forums where you can do that.
My most recent post was in response to Ben Millett who was responding to MY post where I suggested that if people didn't like the way Publisher worked that they should post the suggestion or the bug in the proper place. Posting complaints to me or in this
forum is a waste of time as I cannot do anything about it, and MS will not see it. As such I believe my response was spot on. If you believe otherwise you are certainly entitled to your opinion.
I hope this clarifies things. You have a good day...
DavidF