I think the purpose and expectations of this Microsoft Answers website, and your role, DavidF2, are somewhat unclear.
It's difficult to tell whether you're a designated moderator, a Microsoft employee, or just an active member. At times I got the impression that you're an apologist for Microsoft but then other times, it seems like you're really annoyed with Microsoft and
encouraging others to make sure they officially submit their annoyances as well.
The reason I get the impression that you have some kind of formal role is that you seem to respond to each new person's posting, and feel some degree of ownership about the site: "Well, don't waste your time telling me and posting here." So, on the one hand,
you feel ownership for this forum, and on the other hand, you refer to MS as though you're not part of it. (I'm not saying you are; I am saying I can't tell.)
I think it's perfectly reasonable for someone like BenMillett and others to assume that Microsoft would be paying attention to this forum (afterall, it is on their website) to get customer feedback and monitor the chatter about their products and various
bugs.
I also get the impression that you're kinda annoyed with some of the people posting here looking for answers. Reminds me of people who work on IT Help Desks who act like incoming Help requests are annoying distractions to what they'd rather be doing. So
that further confuses me about your role. If you're, so easily annoyed by and impatient with folks posting here, then why be involved?