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I just removed the Microsoft Office 2010 to reinstall a fresh one because the previous one is a trial and when I click start to use the Microsoft Office, it always load to page 4 of 4 and pop up an error saying that Microsoft Office is unable to start, I decided to remove it and brought to my school so the instructor can install a full version of Microsoft Office 2010 for me. But then inside the My Computer it automatically built up a "drive?" Microsoft Office Click-to-Run 2010 (Protected) (Q:) [doesn't have this drive at new bought]. I couldn't remove this nor using uninstall from the Control Panel. It run the uninstalling but while the process is popped up an error stated that the process cannot be complete. Please contact the Microsoft Product.
Anybody know the solution for this, please I need help.
here is the screen shot of the Q:
http://s42.photobucket.com/albums/e345/PhoenixWEI/?action=view¤t=Untitled-1.jpg
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This is by-design. The Click and Run version uses AppV [1] which creates this drive.
André
[1] http://en.wikipedia.org/wiki/App-V
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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I just removed the Microsoft Office 2010 to reinstall a fresh one because the previous one is a trial and when I click start to use the Microsoft Office, it always load to page 4 of 4 and pop up an error saying that Microsoft Office is unable to start, I decided to remove it and brought to my school so the instructor can install a full version of Microsoft Office 2010 for me. But then inside the My Computer it automatically built up a "drive?" Microsoft Office Click-to-Run 2010 (Protected) (Q:) [doesn't have this drive at new bought]. I couldn't remove this nor using uninstall from the Control Panel. It run the uninstalling but while the process is popped up an error stated that the process cannot be complete. Please contact the Microsoft Product.
Anybody know the solution for this, please I need help.
here is the screen shot of the Q:
http://s42.photobucket.com/albums/e345/PhoenixWEI/?action=view¤t=Untitled-1.jpg
First, you would be MUCH better served if you started a new question rather than tagging on to a dead discussion.
What has happened is that you downloaded a "Click to run' installation file. MS, in it's infinite wisdom has decided that "it is better" (for them) if you buy an online download of Office, that they will give you (without your knowledge or consent) a virtual installation. A click to run installation. When it "installs", it automatically creates that "Q:" drive. The file that holds the Q: drive has very restricted access.
The only way to get rid of the Q: is to uninstall the associated Office, download and install Office using the "normal" MSI installation file. Here are instructions on how to do that:
Switch to using an MSI-based Office edition (only applies to versions bought online) -http://office.microsoft.com/en-us/excel-help/click-to-run-switch-to-using-an-msi-based-office-edition-HA101850538.aspx****
What to look for when switching from CTR to MSI (with picture of “advanced options” link) –http://www.msoutlook.info/question/473****
Here is some propaganda about CTR.
CTR Introduction (Identify CTR installation) - https://office.microsoft.com/en-ca/excel-help/click-to-run-introduction-HA101850493.aspx?CTT=3
Overview of Microsoft Office Click-to-Run for Office 2010 ****http://blogs.technet.com/office2010/archive/2009/11/06/click-to-run-delivering-office-in-the-21st-century.aspx
I've got the same situation, and that is the issue, all right. Only I didn't install or uninstall anything to get it, the drive just popped up without my even using the Office 2010 Trial. I use Office 2003.
I suppose one could try deleting the drive through Control Panel, but I haven't played with Windows 7 enough to know if you can roll the unused space back into drive C: without some kind of Partition-Magic-like utility.
