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Hi,
I am using O2010 Professional Plus UK. It seems that O2010 ignores all setting of the Properties of the printer and only applies the settings you see on the print page of Office itself. That means that all other options of the printer are out of reach: O2010 just ignores them.
This issue is only with O2010 and not with any other software so it clearly must be an O2010 problem.
I am using a Vista 32bit UK OS.
Any help in solving this is more than welcome!
Michael
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It suggests an incompatible printer driver or the driver is damaged. Download the latest version of the driver, then delete and reinstall the printer. If it persists, take it up with the printer manufacturers support site to see if they have a solution.
-- Terry Farrell - MSWord MVP
Problem: Microsoft Word 2010 ignores printer settings when in Compatability Mode. When in Word 2010 mode it prints fine. For example: try printing 2 copies, or a page range, current page or anything else in any compatability mode document created in any verson of Word and it does not work. It will print a full copy of the document. But it ignores everything else.
Temp fix: I have people convert the document to Word 2010 format to do any kind of special printing. If they want the page range or 2 copies or anything else it has to be done from Word 2010 format.
Keep in mind that Word 2007 DocX format is Different than Word 2010 DocX and so 2007 docs come up as compatability mode as well and have the same issues as any other .doc docs.
MS should fix this. I know office 2012 is about to release, but this is a really bad bug. I have this issue on brand new images running Windows 7 Pro (updated), Drivers for all the printers updated, and the issue is happening on all the many types of printers we have. Not a driver issue. Word issue.
By the way, the version of Word 2010 is the corporate version with sp1 built in. Not sure if that makes any difference. I don't have 2010 without sp1. Maybe that has less issues. Curious if the guys not experiencing this are running a previous version of 2010.
Chris
...This issue is obviously an Office problem and NOT related to drivers. It amazes me that this problem has been around for so long and left unaddressed by Microsoft.
Exactly. What are the chances all of us with this issue are using the same print driver, anyway? I happen to be using the Xerox Global 5.347 PCL6. We also had this problem when we were using 5.303.
If I save as .pdf format and print via Adobe, the document prints color and two sided as I desire (or whatever other settings I have specified). However if I save as .docx, and print from MS Word, my settings are ignored. This is not a driver issue as it only happens with Word in my case. The same issue occurs with both my laptop as well as my wife's. Someone - please resolve this issue!
...This issue is obviously an Office problem and NOT related to drivers. It amazes me that this problem has been around for so long and left unaddressed by Microsoft.
Exactly. What are the chances all of us with this issue are using the same print driver, anyway? I happen to be using the Xerox Global 5.347 PCL6. We also had this problem when we were using 5.303.
I've read through this thread and have tried everything pertinent to my issue here. The problem for me is Word and Excel ignores the printers default settings to print in gray scale. The only way to get to that option from within W or E is a link that directs back to the printer preferences window that clearly has grayscale already selected. Adobe, web browsers and other programs print according to default settings but W and E both ignore them and print in color every time. Even the print preview shows color text. Latest printer drivers were downloaded and office is fully updated. MS - when will a fix be ready for this?