Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

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  1. Anonymous
    2011-03-21T13:38:12+00:00

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  2. Anonymous
    2011-03-21T11:37:19+00:00

    I am also having the same problem with a Pupils investigation document. 

    Could you do your trick on this as well ??

    Would really appreciate it

    FILE: http://www.sendspace.com/file/s2j1wt

    Regards,

    Darren

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  3. Anonymous
    2011-03-21T07:38:39+00:00

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  4. Anonymous
    2011-03-21T02:20:58+00:00

    hi guys,

    im really sorry to add to the ever increasing list of people with this problem but i do too, i get the same error message when i try and open the corrupted file, and as im quite dense when it comes to this sort of thing im stuck as to how to proceed

    ive uploaded the file here http://www.sendspace.com/file/w58usk

    would really appreciate any help

    cheers

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