Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

Was this answer helpful?

5 people found this answer helpful.
0 comments No comments

528 additional answers

Sort by: Most helpful
  1. Anonymous
    2010-10-31T14:26:15+00:00

    Thank you sooooooooooooooooooo much it took me forever to do that file.

    I am going to be doing the same thing over and over again, i.e processing results on excell, with formulas and equations in, and then copying and pasting into word will i always have the same issue. is ther anyway i can prevent it happening again?

     

    It's a bug in Word 2010. I doubt there is a way to avoid it.

    So far nobody seems to have been able to describe the exact conditions when it occurs. I noted that often textboxes are involved or that people had been copy/pasting part of the equations. You might want to try to avoid that type of actions, but there is no guarantee that this will stop things from going wrong.

    Anyway, take plenty of backups. Something you should be doing anyway.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2010-10-31T14:05:39+00:00

    Thank you sooooooooooooooooooo much it took me forever to do that file.

    I am going to be doing the same thing over and over again, i.e processing results on excell, with formulas and equations in, and then copying and pasting into word will i always have the same issue. is ther anyway i can prevent it happening again?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2010-10-31T13:58:07+00:00

    i have the same issue - any help apprecoated !

    http://www.mediafire.com/?l03qmykbet3nhlp

     

    See http://www.mediafire.com/?74411c41q22ok4y

    There were two errors. They should be fixed without data loss, but you might want to check the bottom of page 1 and the entire page 2 carefully.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2010-10-31T13:50:00+00:00

    Thanks loads!!!!!!!!! i really appreciate your help!! ((:

    Is there anywhere i can learn how i can recify it myself?  cause i use the math equations very frequently and i am afraid that this error may occur again.

    No, it's a bug in Word. Except for switching back to Word 2007, there isn't much you can do at the moment.

    Was this answer helpful?

    0 comments No comments