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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
In a similar problem involving Windows 7 and Word Microsoft found the answer in a combination of postscript outlines and landscape layout. There is a patch for earlier Windows and it was adjusted in Sp1 for W7.
Interesting. I would happliy delete all the updates if I knew which ones were not "security" updates - and if new it was not a security update causing the problem.
I would suggest that you start a new thread and explain precisely what the problem is rather than joining a thread that was started over 12 months ago and to which there are already 15 pages of responses.
Doug, as an MVP can you somehow get Microsoft to respond to this issue? As you pointed out, the original post was over 12 months ago and we don't have a fix yet.
I am not really sure what the problem is. If someone can send me a document that exhibits the problem, with a description of what it is, I will take a look at it.