Word 2010 Font Problem: different fonts showing up on screen

Anonymous
2010-06-09T21:52:26+00:00

I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document. 

The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.

When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.

Is anyone else having this problem?

Jeff

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2010-06-24T19:57:39+00:00

I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"

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Anonymous
2010-06-28T15:17:36+00:00

Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.

Thanks for the recommendation.

Jeff

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Anonymous
2010-06-16T09:05:01+00:00

I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.

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  1. Anonymous
    2011-03-31T22:24:09+00:00

    Guys, I've just spent days on the telephone with Microsoft support. They took remote control of my computer and were able to reproduce this font rendering problem 100 percent of the time. The problem occurs when the only software on my machine is Windows 7 and MS Office Professional Pro 2010. It only happens in Word 2010. Therefore, we know the problem has nothing to do with printer drivers or third-party software. The fonts I use are Adobe and Linotype OpenType fonts with postscript outlines. These same fonts work flawlessly on every other program on the planet, including all Microsoft products, past and present, EXCEPT Word 2010.

    Oddly, although they tried very hard to resolve the problem, MS support  approaches the problem this way: "Why aren't Adobe fonts compatible with Word 2010?" I suggest that they have it bass ackwards. The question should be, "What bug in Word 2010 prevents it from working properly with Adobe fonts?"

    At the end of the day, tech insists that I need to talk with Adobe to find out why their fonts are not compatible with Word 2010!

    I believe that Microsoft needs to put a disclaimer in their advertising for Word 2010 which states, "Caution! MS Word 2010 will not work with industry standard fonts." In the alternative, they could admit there is a bug and fix it... I'm not holding my breath.

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  2. Anonymous
    2011-02-24T23:46:05+00:00

    Not using PostScript fonts is NOT an answer. My workplace requires  PostScript fonts in its style guide. We edit our copy in Word, and then import the Word files into Adobe  InDesign -- after all text and graphics are formatted, we then output to a press-quality Adobe PDF. The style sheet specifies Type 1 fonts,  and if I use something else in Word, then I have to do font substitution when I import each story into InDesign. I  get tired of constantly replacing fonts in that program (Adobe Caslon postscript also looks different than Adobe Caslon OpenType).

    Thanks to the answers  I have found a temporary solution  while waiting for Microsoft to fix this problem.

    1. As "Moderator" suggested earlier, I  added a Right-to-Left language, such as Hindi, to your list of editing languages. [(In Word) File -> Options -> Language -> [Add aditional editing languages] -> Hindi -> Add]
    2. In Devices and Printers, I selected Adobe PDF printer. (Every time I get a new version of Acrobat, I go through the Distiller settings to be sure my fonts will render correctly).

    Please don't insult our intelligence by suggesting that people use only Microsoft fonts or use OpenType instead of PostScript (r) -- or suggesting we use Microsoft Publisher instead of Adobe InDesign. Office is very good at what you do, and Adobe is good at what they do, so let us use the tools in harmony.

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