Word 2010 Font Problem: different fonts showing up on screen

Anonymous
2010-06-09T21:52:26+00:00

I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document. 

The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.

When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.

Is anyone else having this problem?

Jeff

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2010-06-24T19:57:39+00:00

I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"

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Anonymous
2010-06-28T15:17:36+00:00

Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.

Thanks for the recommendation.

Jeff

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Anonymous
2010-06-16T09:05:01+00:00

I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.

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  1. Anonymous
    2010-06-25T18:30:04+00:00

    I had a similar issue in 2010 Beta where the Font in several lines of a document would change to Wingdings if I selected a different Template Style - I'd reported it and hoped they'd fixed it in 2010 but I guess not.  My feeling, after using the Beta, was it wasn't ready for prime time.2007.

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  2. Jay Freedman 208.2K Reputation points Volunteer Moderator
    2010-06-25T01:17:40+00:00

    Jeff,

    Sorry, if I'd seen in your first post any indication that we were

    discussing a font that didn't come with Office 2010, I wouldn't have

    suggested trying a repair of Office which certainly wouldn't help in

    this case.

    I wonder whether there's some disagreement between Microsoft and Adobe

    on how to interpret certain parts of the Open Type spec. It's possible

    that some such problem causes Word to render the font incorrectly.

    That possibility is all the greater because 2010 is the first version

    of Word that tries to support anything other than the default Open

    Type characteristics, and I expect it was tested more with Microsoft's

    own fonts than with Adobe's.

    Select some of the incorrectly displayed text, go to the Font dialog,

    and click the Advanced tab. Try choosing different combinations of the

    Open Type settings, especially the stylistic sets, to see whether Word

    fixes its rendering.

    If that doesn't help at all, I'm out of suggestions -- other than to

    file a bug report with Microsoft's product support.

    P.S.: Even when Word does make a font substitution, the font window

    always displays the name of the font you asked for. The name of the

    font that replaces it appears only in the Substitution dialog.

    On Thu, 24 Jun 2010 21:40:45 +0000, jlp51 wrote:

    Jay,

    Thank you for your recommendations.

    I tried all three to no avail:

    1. When I click on the "Font Substitution" button, I receive the message, "No font substitution necessary. All fonts used in the document are available."
    2. I then deleted Adobe Jenson Pro, rebooted, reinstalled it, and opened up the document. It was fine until I started editing; then the Arial (or whatever it is) font replaced some of the letters in the Adobe Jenson Pro font again, just as before.
    3. Following this, I did a complete Office 2010 repair. Same problem. Nothing has fixed this yet.

    An interesting thing to point out is that the font window still says that Adobe Jenson Pro is the font being used.

    As Eutactic below says, this greatly reduces the appeal and utility of Word 2010. I have deadlines on projects that need to show exactly what the page looks like, but once these ill-spaced, bold, sans-serif fonts replace Jenson, it throws my titles off and the rest of my spacing.

    I am using Office 2010 x32 on Win 7 x32.

    I running 2010 in compatibility mode, but that does not help my problem, bookie3--thank you anyway.

    Jay, we really need some help on this. I'd like to see if you have any other recommendations before I try tinkering with my registry.

    Thank you

    Jeff

     

     

    Jay Freedman

    MS Word MVP  FAQ: http://word.mvps.org

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