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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
(b) I did not ahve the problem with the beta version of Office 2010 when I was using MinionPro all the time.
This is consistent with my experience as well (see my June 28 post earlier in this thread). This bug crept in between the Beta and RTM.
I think you have cracked it. I get no problems if I stick to OpenType fonts with TrueType outlines. The second I add an OpenType font that has a Postscript Outline (in my case MinionPro) I get the Arial problem. If I open the newly saved file without closing Word the display still shows the Arial problem. If I close Word, restart it and open the file I get no problems initially but after working on the document for a while the problem recurrs, even if I do not resave the file.
Two things to add to your notes;
(a) If I go into Draft view rather than Print Layout view after getting the Arial problem, everything displays ok and all the formatting works fine.
(b) I did not ahve the problem with the beta version of Office 2010 when I was using MinionPro all the time.
Some change made to Print Layout view between the Beta and the RTM would seem to be thae cause of the internal data structure not being cleaned up.