Account blocked, phone number verification not working

Anonymous
2025-01-11T09:30:23+00:00

My Microsoft account got blocked earlier this week as unusual activity was detected. When I try to verify my account, the only options available to me are a security code sent to my phone number or the account recovery form. For whatever reason, if I try the phone verification method I get the error message saying 'That verification method isn't working right now. Please try another method.'.

This is very frustrating as the number still works and I can still change my password through the 'Forgot password' button. Doing this sends me a message with a security code to the same number so I know it can work. I have also tried the account recovery form several times with as much detail as it would let me put in, and that still doesn't work. All my important emails are in this account and I really need to recover them, but nothing seems to work!

Thank you for your help

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-05-05T13:02:01+00:00

    My account in microsoft was blocked. Kindly help me to recover it as soon as possible. Thank you so much.

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  2. Anonymous
    2025-04-29T09:36:05+00:00

    I lost my number so I can’t receive a verification message

    I want to receive it on my email please

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  3. Anonymous
    2025-04-28T16:34:47+00:00

    Me bloquearon la cuenta y no me deja agregar mi número de teléfono

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  4. Anonymous
    2025-04-25T17:35:19+00:00

    Sais juste avec mon téléphone que rien ne fonctionne et juste un compte email pour recevoir des codes come mes emails

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  5. Anonymous
    2025-04-21T18:29:38+00:00

    Locked out of outlook tryed every thing to unflag help

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