IMAP is not working now that Spectrum.net has eliminated the webmail access. They say it is a Microsoft problem.

I stopped receiving emails 3 days ago on Outlook but was still getting them on Spectrum which is my internet provider. I had this problem several years ago and it was because my Spectrum mailbox was full. This was not the case this time. I called Spectrum twice and spoke over an hour to two different people and went over several procedures; then, I looked up several Microsoft recommendations. I was so frustrated at the end of it all that I called my son who is very good with computers. He walked through me several steps, including the different ports to see if they were compatible (same as the reps did) and we went through some other steps. Then he asked me to check to see if I was working "Offline". I said I never do. There on the very bottom of my Outlook account in very little print it said I was working offline. Somehow, I accidently clicked that button but neither one of the two reps asked me to check that. I unclicked it and suddenly I received all my previous emails. Hurray for my wonderful son. Posting this in case there are some "non-techy" people like me around.

Can you be more specific as to where you go to check the Offline status? In my Outlook settings I went to Offline & tried it by moving the toggle both ways but nothing changed. You said in very little print it stated you were working offline. Wondering where to look for that.

Look at the very bottom of the screen on the right. It will either state "connected" or "working offline". Oddly when I click send/receive and I am offline I do not get an error which is poor usability.

I have decided to stick with Classic Outlook, since no one appears to have an answer as to why New Outlook is failing to connect for me.

Had the same experience with windows 11 and new outlook. Spectrum blames Microsoft. Microsoft blames spectrum. Chat with Microsoft 1 hour wasted. On phone with Dell support 1 1/2 hour, at least their tech tried to resolve the problem, but no solution found. Dell even got on chat with Microsoft. Microsoft and Spectrum are 2 companies who should not be in business, as they only raise fees and provide no support or solutions for their customers.

The same issue with new outlook and spectrum began on February 7th, 2025. The issue is not resolved as to date. Yes, all related protocols have been followed as suggested in numerous posts and tech support instructions.

I have contacted Spectrum and received the same explanation that has been posted by other users. I am posting here to add to the thread in the wishful thinking that the Microsoft community moderator will notice.

Perhaps, they will be in a position to address it at the level that can correct the situation.

I like all users that conduct various business and personal task need this to be corrected. I have less efficiency in not being able to have critical software working properly. I have and do pay subscriptions to Microsoft as well as paid for licenses in the past to have functioning applications.

Yes, work still moves forward. However, the time saving aspect of Microsoft's selling point is diminished.