IMAP is not working now that Spectrum.net has eliminated the webmail access. They say it is a Microsoft problem.

After months of no issues, starting in Feb we experienced interruption in incoming and outgoing Spectrum emails via "New" Outlook. Most days messages did not arrive; isolated times emails came through. Sending did not work. I could not change the email account settings because of the Microsoft requirement of a system password, which apparently does not exist. Advanced and manual account setup did not work for the same reason. I tried dozens of things, none worked. No consensus as to what caused it. The Spectrum email account we manage with Mozilla Thunderbird has worked fine without interruption, so this issue has to relate to Microsoft/Spectrum. One or the other did something that caused this mess.

My workaround which has worked for the past 3 days was to revert back to Classic Outlook. Once I overrode the IMAP email account settings emails came through and emails could be sent. I used:

IMAP, mail.twc.com, 993, SSL/TLS

SMTP, mail.twc.com, 587, STARTTLS, authentication required

I had to export/import contacts, which was not as straightforward as one would expect with both being Microsoft products.

Our Spectrum email accounts began as a roadrunner account (RR.COM), then Time Warner, then Spectrum. This has not been a satisfactory journey.

Spectrum's only answer is if you can access your email on spectrum.net then they can't help with any other platforms. I cannot set up my Spectrum email in Outlook, on my Android phone or Gmail. So what is the problem? I was told the servers have changed. I used to use mail.twc.com. Now I was told that the incoming server should be imap.spectrum.net and the outgoing server should be smtp.spectrum.net. When I use the new servers the error message I get is the server cannot be found. I've been dealing with this for weeks and am very frustrated that no one seems to have an answer.

Here is a new one that I've not seen on the thread. When I delete my mail in rr it goes to trash in outlook!! Anybody else see that? It's been happening since Saturday 3/8. So I can move the mail from trash to in box in outlook, but really someone must have been messing with either spectrum or Microsoft code for this to happen! Now if only it would go to the in box!

Mary V

I downgraded from Windows 11 to Windows 10. Outlook will NOT accept my credentials. Just hung up with Spectrum and was told that I have entered all the server settings correctly. There's an SMTP password box that I cannot change, and have no idea what that is. Might that be the problem? The agent I spoke with also told me it's an Outlook issue. Does anyone have a fix, or advice? The webmail is a pain in the neck to use :(

I can only give you my experience. Since I had my issues, I found the following:

Spectrum's webmail url is back up and running https://webmail.spectrum.net/.

I reverted back to Outlook Classic email.

I stayed on IMAP and kept the initial settings I had before I tried to use the new outlook:

You can set up Spectrum email using Outlook, Apple email or other third-party applications on your mobile devices, including mobile phones and laptops.

To get started, make sure you have:

• Username: Your full Spectrum-provided email address
• Password: Your Spectrum-provided email password
• SSL: On
• Protocol: IMAP
• Port: 993
• Port: 587
• Requires Authentication: Yes, or checked

You'll also need to enter your Incoming Email Server and Outgoing Email Server. The server that allows you to send mail is the outgoing or SMTP server. The server that lets you receive mail is referred to as an incoming, POP or Mail server. Those will vary based on your domain which is the part of your email address that follows the @ symbol, such as charter.net. Find your domain name below to learn your server settings:

Spectrum Business customers with an email address ending in @bresnan.net should refer to a recent email notification from us detailing important changes, including how to save email and contacts in advance of the changes occurring on March 6. Questions? Call (800) 314-7195.

Server Settings Based on Domain (@example.com)

Bresnan.net, Charter.net and Spectrum.net

Brighthouse.com, bak.rr.com, bham.rr.com, cfl.rr.com, emore.rr.com, eufala.rr.com, indy.rr.com, mi.rr.com, panhandle.rr.com, tampabay.rr.com

TWC.com and any domain ending in .rr.com not covered above

• Incoming Email Server: mail.twc.com
• Outgoing Email Server: mail.twc.com

From <https://www.spectrum.net/support/internet/mobile-email-setup?cid=eml_ehh_782>

To date I have had no issues.

Bottom line, new is not necessarily better. If it's not broke, don't fix it (especially if the support is not there).