I can't log in to my hotmail.com or Outlook email account

Reported
Anonymous
2025-07-10T06:53:18+00:00

Hi,I can't log in to my hotmail.com email account and I am getting this error as depicted in picture below. I also tried from Android and iPhone outlook apps, but it is not opening from there too. Can someone help me?

UTC Date: 2025-07-10T06:48:23.917Z
Client Id: C5E9AB77358C44EEA9F20EAF0ABA3223
Session Id: ae2d0954-8085-4c12-842d-7d064664bbd6
Client Version: 20250704003.04
BootResult: fail
Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined
err: Error: 401
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:1039)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.5ec1239e.js:1:163427
st: 401
efe: DO3P289CA0005
Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2025-07-10T06:54:19+00:00

Hi,

Edit Jul-10-2025 / 10 AM

About to be fixed. Thank you all for the patience.

https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Current status: We’ve begun a broad expedited deployment of the configuration change across all affected infrastructure. We expect most impacted users will experience relief within the next two hours, as the fix saturates the environment.

We’re closely monitoring service health telemetry to ensure the recovery continues as expected. We understand how impactful incidents of this type can be, and we're continuing to open any additional workstreams to expedite recovery and restore availability.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 6:30 PM UTC

Starting July 16, you will no longer be able to create new questions here in the Microsoft Support Community. However, you can continue to participate in ongoing discussions and create new questions onMicrosoft Q&A. Thank you for your understanding and cooperation.

0 comments

490 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-07-10T11:36:35+00:00

    Ha. Thought it was just me...... 15 pages later. Wow. This has never happened before. Have had hotmail for 20 plus years.

    Great thing is my laptop is alot cleaner now after cleaning all the data

    0 comments
  2. Anonymous
    2025-07-10T11:35:33+00:00

    It’s 12.30 pm and it’s still not working. It’s poor that if this is a global issue that there isn’t a larger media notification. I have had several email reset password notification having not recognised the password now all my folder emails have disappeared.

    0 comments
  3. Anonymous
    2025-07-10T11:34:37+00:00

    Si, no me afecta a todas mis cuentas, solo a algunas y son importantes

    0 comments
  4. Anonymous
    2025-07-10T11:33:38+00:00

    I am receiving the same error on all platforms. All searches say the servers are not down in Australia but the Microsoft chat support I was in said it was.

    0 comments