Outlook webpage refreshes whenever emails with attachments are opened or writing new emails

Anonymous
2025-02-01T20:16:02+00:00

Just as the title says, this began for the first time this morning. My Outlook webpage will refresh within seconds of opening any emails with attachments or opening up a new email to write regardless of email account or browser. I've tried on Microsoft Edge, Firefox, and my main browser, Chrome, to no avail. Have not found any solutions including clearing browsing history/cache/cookies, disabling any and all extensions, and even removing extensions from my browser entirely. I've also reset my password twice, restarted my computer, and don't know what to do from here.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

107 answers

Sort by: Most helpful
  1. Anonymous
    2025-02-10T04:24:05+00:00

    I signed out and signed back in again. It worked. Try that maybe?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-02-07T14:16:44+00:00

    Same issue here, i have to reset cookies and log out to log in again... i tried in chrome, firefox and edge

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-02-07T14:15:44+00:00

    I'm now having the same issue and have been for two days now.

    If it's a read email with no attachment, it's fine. However, if it's an email with an attachment, it refreshes the entire screen. Every time.

    I'm on the latest version of Chrome in Windows 11. I was able to temporarily fix it by resetting permissions and clearing my cache, but the issue reappeared after a few hours.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-02-07T13:51:11+00:00

    Began having the same issues this morning 2/7/25. Also, can not compose an email as it crashes when opened. Has anyone found a solution or an acknowledgement that they know there is an issue?

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2025-02-07T05:46:56+00:00

    Started having this issue this morning. None of my colleagues are having this issue, but me (we are using the same kind of laptops and system settings etc across the company). Browser: Google Chrome. Clearing cache, making sure everything is up to date and restarting the laptop did not help..

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments