Using Outlook for iOS in business environments for email and scheduling
I cannot access my personal hotmail.com account. I've tried multiple times to log in and request a new password, have followed all the troubleshooting advice available online but still no success. .
I'm repeatedly hitting a blocker at this stage of verification
Try another verification method
I only have the 2 factor text verification enabled and that has not worked to allow me back into my account.
I also completed an account recovery form but that is 'ignored' when you have 2 step verification activated. I would love to be able to turn off my 2 step verification but need to be able to log into my account to do anything that will help to log into my account which is crazy.
It looks like you just used the Microsoft account recovery form (https://account.live.com/acsr?mkt=en-GB) to request a password reset for XXXXX. Because you've turned on two-step verification for your account, we ignore these requests but wanted to let you know.If you're having trouble signing in, go to https://account.live.com/ResetPassword.aspx?mkt=en-GB and reset your password using security info such as your phone, alternate email address or authenticator app.For more info about two-step verification, visit http://go.microsoft.com/fwlink/?LinkId=276854.
I can see multiple other people are experiencing this issue but there seems to be no support on a resolution. I'm unable to access important emails which are being sent to this personal account and its causing a huge amount of stress and time to find work arounds.