Blocked senders and domains list has disappeared, Outlook now not saving blocked list

Anonymous
2025-02-17T01:25:40+00:00

Over the years, I have consistently tried to block unwanted senders to reduce phishing scams coming into my inbox. In recent weeks, the list of hundreds of blocked sites seem to have disappeared without me doing anything to delete them. When I now block senders, they appear on the list but when I log into Outlook on the web on another occasion, the list is blank again of blocked senders and it looks like my attempt to block sites is not saving.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-18T06:10:46+00:00

    Hi Fung(2),

    First of all, thank you for your reply, I am regret that you marked my reply as not helpful, because I am doing my best to help you solve the problem. And I want to confirm with you again, have you tried to change the browser and use the privacy mode of the browser?

    Secondly, I want to make it clear to you, Community is a place for everyone to exchange problems. And as Community Support, we have the same permissions as users. I'm sorry that I don't have enough permissions to perform any checks on the mailbox server. And I also provide all the solutions that are within my permission to provide.

    I see you tried to contact Outlook.com support, but were unsuccessful, please make sure you sign in with your personal Microsoft account, not your work and school account and contact Outlook.com online support staff during business hours.

    I hope this information was helpful. If you have any questions, please let me know, I will be happy to help you further.

    Have a good day.

    Best regards

    Jim - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2025-02-18T07:27:36+00:00

    Dear Jim,

    Apologies, I did not want to say you were not helpful, only to say the solutions you provided did not work. Actually I want to say thanks for trying to help. Even though I followed your steps of changing browser and privacy mode, that did not work. So I can't really click that the reply solved my problem, but having said that, I don't even know if the Microsoft support bot has provided a solution that will work. So far the suggested steps they provided hasn't worked either, if that is any consolation.

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  3. Anonymous
    2025-02-18T16:24:17+00:00

    AI is the problem

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  5. Anonymous
    2025-02-18T18:04:16+00:00

    I am having this exact same issue. My huge list (hundreds) of blocked senders is gone. I just added another blocked email to my list a few minutes ago (only item on the list), and when i log back in the list is empty again. I added 5 yesterday, and they are also all gone. This is NOT a good thing.

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