Outlook email keeps prompting for a password, and then not accept it. Blocked out of emails.

Anonymous
2025-01-23T06:50:57+00:00

Why does my Outlook email keep asking for a password, and then not accept it. This started today with a pop up window, and now after several restarts and password entries my Outlook will not open at all, so I cannot copy and paste the error message. Something seems to have changed since earlier in the day. I am using Outlook (not new, in Microsoft 365).

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2025-04-29T23:23:21+00:00

    Make sure the Identity key is selected on the left column of Registry Editor. Next, in the Right column, right-click and hover on New, then click on DWORD (32-bit) Value.

    1. Replace the highlighted blue 'New Value #1' text with EnableADAL. ----- Press Enter, or mouse click outside of the text area.
    2. Double-click your new EnableADAL key to open an 'Edit DWORD (32-bit) Value' window.
    3. Change Base to Decimal
    4. Set the Value data: to 1
    5. Click OK

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  2. Anonymous
    2025-04-29T23:11:13+00:00

    "EnableADAL" does not exist in my registry.

    What now?

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  3. Anonymous
    2025-04-29T23:06:18+00:00

    I do not have an option or anything that says "EnableADAL"

    My location is:

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

    Then I have these registry items:

    (Default)

    Canary

    ConnectedAccountCID

    ConnectedOneAuthAccountid

    SignedOutOneAuthMigrationComplete

    TrustedSiteUrlForUserAgentVersionInfo

    Version

    Then I have five subfolders in the Identity folder, and 19 sub-subfolders in the five subfolders. None are named anything close to "EnableADAL"

    Again, I have been away from this PC for many months. How on earth is MicroSoft not better-managing this problem that seems to be affecting EVERYONE who uses Outlook with multiple emails?

    BOOOOOOOOOOO.

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  5. Anonymous
    2025-04-29T22:47:56+00:00

    I have the SAME PROBLEM, and it DID start when "Co-Pilot" went live.

    I have 12 email accounts loaded into Outlook. I'm locked out of at least one of my accounts, the second that tried to load yesterday after I was out of the country and away from my desktop PC for 4 months, but I can't get past the blank screen that should let me reset the email's password (AGAIN). I have no idea how many of my emails are unusable.

    Computers. The great time savers.

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