How do I permanently turn off Copilot prompts in my Outlook.com webmail messages?

Anonymous
2025-01-17T22:21:39+00:00

I'm a dinosaur who still uses Hotmail.com via web-based Outlook.com. Now every time I reply to a message, I get a ""Try Draft with Copilot" message/link in it. I never want to use Copilot for anything, but this won't go away. How can I turn permanently off this any other Copliot promot in Outlook?

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

114 answers

Sort by: Newest
  1. Anonymous
    2025-01-18T17:59:47+00:00

    The reply from @Jason.YA is wholly incorrect.

    This is NOT about Office 365. It is about the free webmail inserting an entire sentence of AI prompting on every single new line of an email.

    Again, this is about outlook.live.com, NOT outlook.office.com. They are different things.

    Exactly. I use the web version of outlook.live.com for my hotmail account. It wasn't my choice to use this, it was forced on me.

    This is terrible service as usual from Microsoft. This Copilot garbage should only be opt in, rather than turned on by default.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-01-18T15:18:09+00:00

    The reply from @Jason.YA is wholly incorrect.

    This is NOT about Office 365. It is about the free webmail inserting an entire sentence of AI prompting on every single new line of an email.

    Again, this is about outlook.live.com, NOT outlook.office.com. They are different things.

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2025-01-18T15:09:35+00:00

    this is not a promotional message, but a feature for the web version of Outlook, which is only available to Outlook accounts with a Microsoft 365 subscription, and there is no option in the web version of Outlook to turn this feature off.

    I know Microsoft doesn't care about what the customers think, but this is extremely annoying that I can't turn this off. I do have a 365 account and I still can't turn it off in my webmail client. Because Eff Me, right? What the customer wants is immaterial relative to your company pushing its garbage down our throats.

    I created a uBlock Origin script to prevent that garbage from loading in my browser.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2025-01-18T07:11:14+00:00

    Dear stanglass,

    Welcome to Microsoft Community.

    I understand that you keep seeing the “Try Draft with Copilot” prompt when you reply to emails on the Outlook.com web page and you want to turn it off.

    I'd love to help you, but unfortunately this is not a promotional message, but a feature for the web version of Outlook, which is only available to Outlook accounts with a Microsoft 365 subscription, and there is no option in the web version of Outlook to turn this feature off.

    Therefore, you should have subscribed to Microsoft 365. We recommend that you contact chat support to learn more about how to turn off Copilot.

    1. Open this link Contact Us - Microsoft Support.
    2. Select Microsoft 365. Select personal and families, input “Office” and click “Get Help”. When the results appear, scroll to the bottom of the page and select the Contact Support option.
    3. Select Microsoft 365 and Office.
    4. In Categories, you can select Technical Support and confirm it.
    5. Then select Chat with a support agent in a web browser.

    TIPS: Please contact us during local working hours, CHAT does not work 24 hours a day.

    The chat window is one-on-one with a human being, you can communicate with them in the form of chatting about the problems you encountered, and if necessary, you can ask the other party to remote, chat specialists are instantly answering your questions, dealing with the problem more efficiently.

    Feel free to post back if you need further assistance.

    Best Regards,

    Jason.YA - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments