How do I permanently turn off Copilot prompts in my Outlook.com webmail messages?

Couldn't agree more. Very annoying to have it sitting in every email response. We have brains and can write our own emails.

The reply from @Jason.YA is wholly incorrect.

This is NOT about Office 365. It is about the free webmail inserting an entire sentence of AI prompting on every single new line of an email.

Again, this is about outlook.live.com, NOT outlook.office.com. They are different things.

Dear stanglass,

Welcome to Microsoft Community.

I understand that you keep seeing the “Try Draft with Copilot” prompt when you reply to emails on the Outlook.com web page and you want to turn it off.

 

I'd love to help you, but unfortunately this is not a promotional message, but a feature for the web version of Outlook, which is only available to Outlook accounts with a Microsoft 365 subscription, and there is no option in the web version of Outlook to turn this feature off.

Therefore, you should have subscribed to Microsoft 365. We recommend that you contact chat support to learn more about how to turn off Copilot.

 

1. Open this link Contact Us - Microsoft Support.
2. Select Microsoft 365. Select personal and families, input “Office” and click “Get Help”. When the results appear, scroll to the bottom of the page and select the Contact Support option.
3. Select Microsoft 365 and Office.
4. In Categories, you can select Technical Support and confirm it.
5. Then select Chat with a support agent in a web browser.

 

TIPS: Please contact us during local working hours, CHAT does not work 24 hours a day.

 

The chat window is one-on-one with a human being, you can communicate with them in the form of chatting about the problems you encountered, and if necessary, you can ask the other party to remote, chat specialists are instantly answering your questions, dealing with the problem more efficiently.

 

 

Feel free to post back if you need further assistance.

 

Best Regards,

Jason.YA - MSFT | Microsoft Community Support Specialist

Dear Jason.YA,

I have a Microsoft 365 subscription, but this issue is wholly unrelated... The unwanted prompt is turning up in the free webmail when I sign in to my hotmail account in my browser. The intrusive nature of the Copilot messages in hotmail is SHOCKING and totally unwanted, uncalled for, unnecessary, unrequired. Please could you feed back to Microsoft that if this functionality is not made opt-in, I will be closing down my hotmail account but also cancelling my Microsoft 365 subscription and going elsewhere for software.

Foisting all this AI trash on paying customers shows a COMPLETE disregard for the end user and their requirements. Intelligent adults are perfectly capable of composing their own emails and the few that prefer AI assistance should be able to choose that as an optional extra. Pushing this on the rest of us is only going to drive customers away. Having a visual prompt that reappears on every line of an email is AWFUL, truly awful...

OK I've got to the bottom of this. It's a bug.

First, again, the original post was about the free webmail, outlook.live.com NOT outlook.office.com.

Accessing it via the outlook android app shows how it supposed to work - when you start a new email there's a prompt in the text field asking if you would like copilot to draft the email for you.

Even that is intrusive and annoying and should be possible to turn off.

However when accessing via the web client it is broken. It treats every single new line as starting a blank email, so the prompt re-appears every time you press enter.

This bug needs to be urgently fixed, then followed by the addition of a setting to turn the copilot prompt off completely, in the same way as the promised upcoming office365 patch.

Impossible to turn off? Ridiculous!

Seriously, what terrible UI. I can't imagine anyone who designed this feature thinks this is preferable or at all helpful. What a joke.