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Hello all,
Wondering if anyone at all can help or direct me to get my account sorted.
My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.
This is the email that I received:
We’ve reviewed your appeal and the results are as follows:
Policy violated: Abuse of our Platform and Services
Microsoft system used: Skype
Date of appeal: 2024-10-26 18:48:17
Appeal results: Violation confirmed (Decision upheld)
Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies
European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here.
Thank you for your feedback.
Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.
I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.
I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.
No one seems to be able to help and I hope that someone can shed some light.
Thanks
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello
I did not go to NY because the weather was terrible, I am trying to go this week. Don't give up
Fine with me also still no reply from Microsoft from my side
Hello
Finally, today I recovered my account. I want to help you guys. I went to NY store and they sent my case to the customer service, then Heather took my case she was very nice and sent me the questionnaire to recover it. However on Monday I contacted the microsoft support by this link https://occclient.iconchannelservicesprod.microsoft.com/?organizationid=a8c967f2-d0c0-4bfc-a40f-6c7f603fb3b8&partnercode=skype&locale=en-us&correlationid=75a5e970-a5eb-4c82-893c-75052120e821 During 2 hrs my husband explained everything and they asked questions that proved my identity, the main point is to fix the Skype first because it caused the problem, so the person contacted another guy in Skype to unblock skype first. I gave a lot of information about of my account. Finally they said the problem will be fixed within 24 - 48 hrs. Yesterday I received and email where they notified that my identity was proved, and I will received an email with a link to open the account. I never received the email, so I decided to contact Heather and explained it. This morning I decided to sign in skype and immediately asked for password OMG I read a code was sent to your email xxxx, I received the code and I access the skype, then I opened my email. Heather called me in afternoon to verify that everything is ok. I sent and email to her with the link of this page and I explained that many customers need help to recover their emails. I am going to NY Saturday to thank the person that help me, and I will share this page to see how they can help you. I attached the questionnaire to prepare the answers.
If you need help feel free to contact me.
Your profile information on the account
Name:
Birth date:
Country/region:
Region/state:
Postal/ZIP code:
The email addresses of several contacts from your address book or messenger list:
Tip: Check with friends or family members for the spelling of their email addresses
1. 2. 3. 4.
Recent subjects of email you've sent from the account:
Tip: Check with friends or family members that recently received an email from this account
1. 2. 3. 4.
IP address
List your IP address from a location where you accessed the account successfully in the past. If you have accessed the account from multiple locations or devices/phones, you may want to provide more than one IP address for a better chance at validating the account. An IP address beginning in 192.168 or 10.0 is your internal network IP address and is not valid for entry. To gather this information, please type in "What is my IP" in your search browser.
1. 2. 3. 4.
Account history questions
Billing information used for recent purchases/subscriptions:
Billing name:
Last four digits of credit card:
Expiration date:
Thanks for the update.
I'm not too sure about anyone else but I have filled out that form about 10 times. That is the account reinstatement form.
Which is automated with a robot who checks the details and is useless.
Everytime I fill that out it comes back with 'violation upheld' 'violation against Skype terms of use'
I’m on the same page as you, I’ve filled it out 10 times and just got one reply saying ‘Decision upheld’ it’s soul destroying.