My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

61 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2025-01-13T22:12:29+00:00

    Good Afternoon

    I am working on it because I went NY store, after I received an email with a questionnaire, I completed however was hard to fill up for the information. Then I received an email where they denied the access to my account because I failed the answer. On December 10th I came back the NY Store and they sent another email, I am trying to escalate. I am not give up.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2025-01-13T21:35:44+00:00

    Im in exactly the same situation - blocked due to an unknowable Skype violation and caught in Kafka loops off automated appeal denials and unhelpful online support

    I even got tricked by an online support representative (José) who asked me to submit a new appeal and he would check internally with the team to make sure it was successful. Instead what he did was terminate the chat support and forced me to positively review the session before the appeal was then denied!!!!!

    Telephone support does not exist and no way to escalate! Absolutely shocking behaviour and over AI automation of processes - a scary sign of things to come.and a disgrace of Microsoft to effectively cancel games and Skype services I have legally purchased!

    Time to go online and talk about this if no action is taken

    I'm in... It's unacceptable behavior from a company like @Microsoft, in fact, microsoft... that's right, they've lost the right to deserve a capital (M)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2025-01-13T18:23:20+00:00

    Im in exactly the same situation - blocked due to an unknowable Skype violation and caught in Kafka loops off automated appeal denials and unhelpful online support

    I even got tricked by an online support representative (José) who asked me to submit a new appeal and he would check internally with the team to make sure it was successful. Instead what he did was terminate the chat support and forced me to positively review the session before the appeal was then denied!!!!!

    Telephone support does not exist and no way to escalate! Absolutely shocking behaviour and over AI automation of processes - a scary sign of things to come.and a disgrace of Microsoft to effectively cancel games and Skype services I have legally purchased!

    Time to go online and talk about this if no action is taken

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2025-01-13T15:53:32+00:00

    I completely understand your frustration, as I’m facing a similar situation.

    I’ve submitted the appeal forms, but I haven’t received any response so far. I’ve also reached out to online support multiple times, but the feedback has been inconsistent. While some representatives assure me that my case has been "prioritized," there’s been no visible progress. One support agent mentioned the security team would contact me within 24 hours, while another said it could take up to 5 business days—or even longer. My account has been locked for a week now.

    What’s especially frustrating is that this issue has locked me out of all other Microsoft services, including OneDrive and Office, which are essential for both personal and professional use.

    From what I’ve read, it seems that thousands of users are experiencing similar problems. Surely, there must be a more effective resolution process—or perhaps even a legal avenue to address this widespread issue?

    If anyone has advice or has successfully resolved this type of situation, I’d greatly appreciate your input.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2025-01-13T13:04:02+00:00

    Please, share the outcome because I’m in the same situation as you.

    Thank you.

    Arnaldo

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments