My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

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  1. Anonymous
    2025-01-16T18:50:06+00:00

    Hi all,

    I've managed to get my access back. I am not sure what it was that I did that made this happen but this is what I did:

    1. I contacted the Information Commissioner's Officer here in the UK (data protection-type Ombudsman). They said to contact their data protection officer first. If that doesn't help, they can step in and take on the case. Given the data that I had lost access to was classified as personal data, it was my right for them to reinstate the account because the data belongs to me (ie all of my files, etc).
    2. I emailed their data protection office: dpoffice£microsoft.com. I also copied in the microsoft escalation email address: microsoftescalationsupport£microsoftsupport.com. I forwarded a copy of one of my appeals saying decision upheld.

    I made it clear what the advice was that I'd been given, that I wanted access to my data and if not I'd be taking it forward via the ICO.

    1. I didn't receive a response overnight and still haven't but I decided to contact the online chat the following morning and the person I spoke to asked for my email address, then asked me to open an incognito window and try to log in. Then I somehow got access to everything.

    Not sure it will work for everyone and I genuinely don't know what it was that solved this. I have backed up my OneDrive now as I am not sure if this will happen again or will last. However, I wanted to share what has happened in case it helps anyone.

    Thanks,

    Helen

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  2. Anonymous
    2025-01-15T20:33:22+00:00

    Sure... go ahead and let me know if I can contribute anything!

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  3. Anonymous
    2025-01-15T16:16:18+00:00

    Fine with me.

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  4. Anonymous
    2025-01-15T15:57:03+00:00

    Sure, you have the approval from me regarding my posts!

    Appreciate any support that is aiding in resolving this matter as soon as possible.

    I'm sure everyone noticed that it's not only the people in this thread, - but there appears to be many other threads with exactly the same issue. It must be thousands of users that are affected.

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  5. Anonymous
    2025-01-15T15:34:01+00:00

    Absolutely, we are all getting nowhere fast, anything you can do to help.

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