My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

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  1. Anonymous
    2025-02-05T08:32:51+00:00

    @Arnaldo - This is the same initial responses I got when attempting to reverse the "compliance block". I've sent a number of similar requests through that channel - initially they were denied in the same way but then some are still unresolved however whenever I make contact with customer support they almost always put me on hold for 3 minutes and claim that the case is still being worked on. I honestly doubt they can see these "SIRxxxxxxxxxxx" errand numbers or even contact the account teams to question... im getting more and more convinced they put people on hold and do nothing.

    If you try contacting them, ask them to confirm the open support ticket ID's that they see for your account to see what they actually can see and act on.

    Hey Daniel… to be very honest, I’m tired of this nonsense case. I’m trying to figure out a way to take this to court. MS support is always unrealistic… and incapable.

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  2. Anonymous
    2025-02-05T08:12:28+00:00

    @Arnaldo - This is the same initial responses I got when attempting to reverse the "compliance block". I've sent a number of similar requests through that channel - initially they were denied in the same way but then some are still unresolved however whenever I make contact with customer support they almost always put me on hold for 3 minutes and claim that the case is still being worked on. I honestly doubt they can see these "SIRxxxxxxxxxxx" errand numbers or even contact the account teams to question... im getting more and more convinced they put people on hold and do nothing.

    If you try contacting them, ask them to confirm the open support ticket ID's that they see for your account to see what they actually can see and act on.

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  3. Anonymous
    2025-02-04T21:53:35+00:00

    Ok guys, you stories are copy paste of mine, is not about time that Microsoft got sued and reported...it was not long ago when they got sued by the European court. I have paid for my account and it seems like it is a game they are playing, who says it was not they themselves who created this violations, the hackers who abused my bank account too, were called Microsoft Skype, it i them...

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  4. Anonymous
    2025-01-28T07:44:20+00:00

    I just received another e-mail from MS

    Policy violated:   Abuse of our Platform and Services  Microsoft system used:  SkypeDate of appeal:  01/28/2025 and 2025-01-08 20:45:51 Appeal results: Violation confirmed (Decision upheld)  

    How is that possible? This is the most disgusting customer service I have ever seen.... so far !!! I'm still paying for the services that they decided to take way from me for unknown reasons, and with no support whatsoever.

    I swear... I will NEVER use Microsoft as my principal Cloud services... not anymore. Serious... disgusting... disgusting...

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  5. Anonymous
    2025-01-24T20:13:25+00:00

    In any case, this quasi human support tech referred me to a new account APPEAL function here:

    https://www.microsoft.com/en-us/digitalsafety/appeal

    But according to the human/AI agent this is also ab automated process with max 15 day lead time!

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