My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

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  1. Anonymous
    2025-03-04T17:17:49+00:00

    pure lie

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  2. Anonymous
    2025-02-10T21:44:55+00:00

    Thank you sir, but I wonder if my log in in my computer i connected to my email, is it a problem, I ahve no password there, it is just connected but I do not log into it.

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  3. Anonymous
    2025-02-10T00:55:14+00:00

    Log Out and remove account on all your devices.

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  4. Anonymous
    2025-02-09T20:35:58+00:00

    really! how can I cleanse my devices of my eal, please let me know more

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  5. Anonymous
    2025-02-08T20:26:16+00:00

    Hello everyone,

    My Hotmail account was in the same situation.

    Today, I managed to regain access, and I want to share my experience.

    I don’t know if this will work for anyone else, but it worked for me.

    My account was hacked in November 2024, and since then, Skype was used to commit some type of fraud.
    I tried multiple times to submit the account recovery form, but I was unsuccessful. Each time, I received the infamous message: "Violation confirmed (Decision upheld)"

    Finally, I decided to sign out and remove the account from ALL my devices (PC, mobile phone, Xbox, etc.), then waited for a while to ensure no failed login attempts were being made.

    I waited four weeks and then tried submitting the appeal form again.
    Three hours later, my account was placed in recovery flow.

    I was able to log in with my previous password and was asked to verify my identity using a code sent via Text to my phone. After entering the code, I was required to change my password.

    I was finally able to access my account, but to my surprise, the entire interface was in Chinese…

    It took me some time to figure out how to change the language, but I eventually did it.

    Now, I have enabled two-step verification, and I hope I never have to go through this again. 😊

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    1 person found this answer helpful.
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