My Account has been suspended and upheld due to 'violation of terms of service on Skype.'

Anonymous
2024-11-02T23:56:48+00:00

Hello all,

Wondering if anyone at all can help or direct me to get my account sorted.

My account has been suspended due to 'violation of terms of service on Skype.' This is what I received after filling out an account reinstatement form.

This is the email that I received:

We’ve reviewed your appeal and the results are as follows: 

Policy violated:   Abuse of our Platform and Services 

Microsoft system used:  Skype  

Date of appeal:  2024-10-26 18:48:17

Appeal results: Violation confirmed (Decision upheld) 

Microsoft’s content and conduct policies help promote a positive and safe experience for users by explaining what behaviors and content are not allowed on our services. www.microsoft.com/digitalsafety/policies  

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more here. 

Thank you for your feedback. 

Since this I have done numerous forms with the same response and even spoke on the phone with a supervisor from Microsoft that advised I need to wait to hear back from the security team.

I explained to all representatives that I have not used Skype services in well over 10 years and I do not plan in using it ever. However, some of my other accounts have been hacked recently and can only imagine that this one has been affected and is the reason for the account suspension, but they do not seem to be taking this into consideration.

I have also explained that the email/account affected is my Xbox account as well, which has not been able to be used for this month with this issue. I have had this Xbox account for around 15 years and have multiple games that I do not want to lose. As well as literally a week before the account suspension spending £100 on a new game which I cannot even play.

No one seems to be able to help and I hope that someone can shed some light.

Thanks

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  1. Anonymous
    2024-12-31T17:26:57+00:00

    Hi

    I'm also having the same issue. Microsoft account suspended permanently due to someone hacking a skype account I haven't used in over 10 years. Getting no where with microsoft support and can't even seem to get through to a real human being. Can anyone explain how you contact a real person at microsoft?

    What microsoft are doing here must be illegal. Their lax security is clearly to blame for so many people having old skype accounts hacked and their response has been to block people from access to xbox etc which has hundreds perhaps thousands of pounds worth of content we have paid for.

    Microsoft please help us with this issue?

    Stop sending us round in circles and reinstate these accounts.

    If anyone here gets anywhere with microsoft please let us all know.

    If not I think we can all request full information relating to our issues under GDPR. That would hopefully push the issue a little further up the ladder at microsoft and if not we should band together to seek legal advice, maybe start a petition or something.

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  2. Anonymous
    2024-12-27T15:16:11+00:00

    I am having the same issue, someone hacked my account and spent £50 on Skype (I have never used Skype) plus around £100 on uber eats! I contacted my bank and since then Microsoft have blocked my account saying Appeal results: Violation confirmed (Decision upheld) like it’s my fault I got hacked.

    I too have written many appeals and spoke on web chat over the weeks with no response apart from ‘decision upheld’

    I have lots of important documents on OneDrive I need access to but cannot get to them. It seems I’m just talking to robots/AI and it’s so frustrating and having a major impact in my work and personal life.

    Has anyone managed to resolve their issues?

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  3. Anonymous
    2025-01-10T08:51:14+00:00

    I am experiencing the same issue as many others. I barely use Skype but made one phone call to a phone during the New Year period, and my account was suddenly locked. I have done absolutely nothing to violate Skype's terms of service, and I use the platform sparingly.

    Unfortunately, the email associated with my Skype account is also blocked, which means I have lost access to my email, stored files on OneDrive, and - most critically - my Office applications, which are linked to the same account on my PC. This has essentially crippled my ability to use my PC effectively.

    I have already filled out the recovery form multiple times and contacted an online agent who promised to prioritize my case, but there has been no progress.

    It is alarming to see this issue affecting so many people, especially for paid services. Despite numerous reports of similar cases, Microsoft seems to be taking little to no action to resolve this problem.

    I urge Microsoft to escalate this matter as a priority. Paid users rely on these services, and such disruptions are unacceptable. Please address this issue promptly to restore access and prevent it from happening to others.

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  4. Anonymous
    2024-11-08T18:37:05+00:00

    Hi Linda,

    Thankyou for your response.

    I have filled out the recovery form about 7 times, with each response the same automated one.

    I have spoken to chat support and even a supervisor over the phone who have all said that they cannot help and only the recovery form can be used. Which is obviously not working as seen above.

    I have had this 'escalated' to the security team 2 weeks ago and heard nothing back. Contacted chat again today who have checked all details and the only thing they say is fill out the form.

    So just going round in circles here.

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  5. Anonymous
    2025-01-11T21:14:23+00:00

    Unfortunately, there has been no progress on my issue. My account remains locked, and I have yet to receive any communication or clarification from Microsoft Support regarding the reason for this action. I am completely in the dark about why my account has been locked in the first place.

    This situation is incredibly frustrating, as the email associated with my locked account is tied to Skype and many other essential services, leaving me unable to access them. This level of disruption is simply unacceptable.

    To add to the issue, I am unsure how Microsoft’s algorithm determines when to lock accounts, but it is clearly flawed. It seems to unfairly target innocent users, leaving them stranded without any clear explanation or recourse. Compounding this is the fact that their support team does not seem equipped to handle these situations effectively, which only exacerbates the problem.

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