Record the screen and screenshot no longer possible in the Outlook app after app update version 4.2445.1

Anonymous
2024-11-22T10:39:21+00:00

Unfortunately, since the update it is no longer possible to take a screenshot or screen record in the Outlook app. The photo or video remains black. IOS is at version 18.1.1.

I have found that this problem is not due to IOS, but rather occurs after updating the Outlook app.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2024-12-03T15:55:05+00:00

    Thank you so much for the step by step. Unfortunately I can only get as far as the landing page “intune.microsoft.com”.

    When I click APPS, it says “no access” and its blocked.

    There is no option to continue with steps 3-10.

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  2. Anonymous
    2024-12-03T16:18:36+00:00

    You need Intune role to modify policy.
    If you're an user your admin have to setup the policy for you.

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  3. Anonymous
    2024-12-03T23:17:39+00:00

    I tried to do this. Got into intune and apps but could not locate step 3 and beyond - can you show this

    I am on iPhone

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  4. Anonymous
    2024-12-04T01:20:59+00:00

    If this doesn’t work after some minutes or hours, remove the account and re-add it.

    Took hours without seeing any effect until I removed the account from Outlook and re-added.

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  5. Anonymous
    2024-12-04T09:27:57+00:00

    1. intune.microsoft.com
    2. "APPS"
    3. "APP Configuration policies"
    4. Create --> Managed Apps
    5. give it a name
    6. Select the "Target policy to"
    7. Select "Next" for the "Settings Catalog"
    8. Expand "General configuration settings"
    9. Fill out the Fields: NAME = "com.microsoft.intune.mam.screencapturecontrol" | Value = "Disabled"
    10. Included groups

    Wait 30 Mins

    Problem Solved

    I am getting error message and have attached a screenshot. Please help.

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    2 people found this answer helpful.
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