Record the screen and screenshot no longer possible in the Outlook app after app update version 4.2445.1

Anonymous
2024-11-22T10:39:21+00:00

Unfortunately, since the update it is no longer possible to take a screenshot or screen record in the Outlook app. The photo or video remains black. IOS is at version 18.1.1.

I have found that this problem is not due to IOS, but rather occurs after updating the Outlook app.

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  1. Anonymous
    2024-11-27T07:14:45+00:00

    Please can you clarify exact how to implement the highlighted information in an app control policy.

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  2. Anonymous
    2024-11-27T08:33:08+00:00

    I tried to implement it within the "select apps to exempt", but unfortunately, it didn't work out ...
    Could you possibly please send us a step by step instruction?

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  3. Anonymous
    2024-11-27T09:34:02+00:00

    Indeed I am and it looks like I'm not the only one struggling to implement the suggested policy.

    I've tried creating a new app configuration policy > Targeted App Config > General configuration settings >added com.microsoft.intune.mam.screencapturecontrol with a value of disabled. Doesn't seem to work, screen shots in Outlook still blank.

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  4. Anonymous
    2024-11-27T11:02:57+00:00

    We've raised a support case with Microsoft and they confirmed it's a bug, even if you add the below it doesn't affect the screen capture, at the moment the only way we've found around is to allow data transfer to all apps, which is not ideal from a security perspective.

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  5. Anonymous
    2024-11-27T14:30:17+00:00

    IMHO configuration should be deployed for "Managed apps" and you are showing "Managed devices" type...

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