Record the screen and screenshot no longer possible in the Outlook app after app update version 4.2445.1

Hi Dimitri Unger,

Many thanks for your update and we sincerely apologize for any inconvenience caused to you.

I understand that you are having the same issue when using a personal account and it only happens in the Outlook web app. Based on the research, if your device is enrolled in the Intune policy, it will impact your device instead of a single account. Meanwhile, it is likely your other Office applications are not updated, so they are not impacted. In this scenario, we would suggest you contact your IT admin to check whether the policy is applied and ask to adjust from their end as your account is fully managed by your Org IT admin.

This is article for your reference: iOS/iPadOS app protection policy settings - Microsoft Intune | Microsoft Learn

Please let us know if there is any update. We appreciate your kind understanding and cooperation.

Sincerely

Luckie Shi | Community moderator.

Your company probably has App Protection Policy configured. This was introduced in a recent update. Screen capture block is enabled if you have specific settings configured.

So far it seems to affect Outlook only, but more apps will follow as they get updated.

https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios#data-protection

We are seeing the same thing. It is only affecting Outlook.

We at our company also have the same issue. It is limited to outlook only, other apps i.e. excel, word etc. works.

• i have a Microsoft 365 Business/Education account
• it is the same problem by using a personal Microsoft account (gmx.de)
• it is only happen in the Outlook app!
• after clear cache and restart your device the problem is the same