Record the screen and screenshot no longer possible in the Outlook app after app update version 4.2445.1

Anonymous
2024-11-22T10:39:21+00:00

Unfortunately, since the update it is no longer possible to take a screenshot or screen record in the Outlook app. The photo or video remains black. IOS is at version 18.1.1.

I have found that this problem is not due to IOS, but rather occurs after updating the Outlook app.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2024-12-03T15:55:05+00:00

    Thank you so much for the step by step. Unfortunately I can only get as far as the landing page “intune.microsoft.com”.

    When I click APPS, it says “no access” and its blocked.

    There is no option to continue with steps 3-10.

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  2. Anonymous
    2024-12-03T15:35:33+00:00
    1. intune.microsoft.com
    2. "APPS"
    3. "APP Configuration policies"
    4. Create --> Managed Apps
    5. give it a name
    6. Select the "Target policy to"
    7. Select "Next" for the "Settings Catalog"
    8. Expand "General configuration settings"
    9. Fill out the Fields: NAME = "com.microsoft.intune.mam.screencapturecontrol" | Value = "Disabled"
    10. Included groups

    Wait 30 Mins

    Problem Solved

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    2 people found this answer helpful.
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  3. Anonymous
    2024-12-03T15:27:05+00:00

    This does seem to resolve the issue, thanks.

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  4. Anonymous
    2024-12-03T14:07:10+00:00

    Check the Screenshts in order black1-black5 to resolve the issue like AjaiGC show

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  5. Anonymous
    2024-12-03T13:53:55+00:00

    PSA: I am confirming that AjaiGC's instructions for where to place the settings worked. Microsoft really needs to do better and A) not just turn things on with close to zero notification, and B) actually document how to turn things off.

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