Outlook web interface on a Mac: weird Option key behaviour

Anonymous
2024-09-16T19:22:17+00:00

Hi all,

I've suffered a new setback in my ongoing battle with Outlook's web interface.

As of the last week or two only, when I have Outlook open in my browser (Chrome on my Mac) and I press the option key, it seems to initiate some sort of keyboard navigation thing where it shows letters under Home, View, etc. that I can press to navigate those menus via the keyboard.

So my question is: How do I get rid of this behaviour?

I use option + delete and fn + option + delete very often while typing to delete word-by-word, and a couple times an hour now I accidentally tap just the option key which suddenly jumps into this navigation thing and stops my keyboard inputs in the message I'm typing until I hit escape to go back to normal.

This amounts to a not insubstantial hit to my email productivity.

Thanks in advance!

Outlook | MacOS | New Outlook for Mac | For education

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

65 answers

Sort by: Most helpful
  1. Anonymous
    2025-05-10T19:13:42+00:00

    I've not seen any updates. Seems basic but apparently not important.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-03-31T20:36:12+00:00

    Hey Y'all, I'm not a real dev but i did create this dev console script that blocks outlook from capturing the option key. I tried packaging it as a tampermonkey script but outlook blocked it's execution. I may still find a solution like that. but for now this is the method:

    I will report back if i find a more permanent solution. cheers!

    1. Copy the text (included at the bottom for formatting issues)
    2. open the dev console by clicking option+command+i
    3. navigate to the console tab
    4. paste the copied text into the console and hit enter

    here's the script:

    // Create a more aggressive Alt key blocker
    
    ([removed_js] {
    
      // Store the original addEventListener method
    
      const originalAddEventListener = EventTarget.prototype.addEventListener;
    
      // We'll keep track of our own handlers
    
      const ourHandler = [removed_js] {
    
        if (event.key === 'Alt' || event.keyCode === 18) {
    
          console.log('Alt key intercepted');
    
          event.stopImmediatePropagation();
    
          event.preventDefault();
    
          return false;
    
        }
    
      };
    
      // Override the addEventListener method
    
      EventTarget.prototype.addEventListener = [removed_js] {
    
        // Call the original method
    
        originalAddEventListener.call(this, type, listener, options);
    
        // Add our own handler with capture for keyboard events
    
        if (type.toLowerCase().includes('key')) {
    
          originalAddEventListener.call(this, type, ourHandler, { capture: true, passive: false });
    
        }
    
      };
    
      // Add our handler to existing keyboard events
    
      document.addEventListener('keydown', ourHandler, { capture: true, passive: false });
    
      document.addEventListener('keyup', ourHandler, { capture: true, passive: false });
    
      window.addEventListener('keydown', ourHandler, { capture: true, passive: false });
    
      window.addEventListener('keyup', ourHandler, { capture: true, passive: false });
    
      // Directly handle key events on the document and window
    
      const keyHandler = [removed_js] {
    
        if (event.key === 'Alt' || event.keyCode === 18) {
    
          console.log('Alt key blocked');
    
          event.stopImmediatePropagation();
    
          event.preventDefault();
    
          return false;
    
        }
    
      };
    
      // Force capture on document and window
    
      document.onkeydown = keyHandler;
    
      document.onkeyup = keyHandler;
    
      window.onkeydown = keyHandler;
    
      window.onkeyup = keyHandler;
    
      console.log('Enhanced Alt key blocker activated');
    
    })();
    

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2024-10-23T08:59:34+00:00

    Yes I can report I have this problem as well, and it's incredibly distracting. When will MS Outlook take action to redress this problem, one that is fundamental to basic Mac usage?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-09-17T13:19:55+00:00

    Thanks for the response. I just answered your private message.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-09-17T02:51:41+00:00

    Hi Ivan Khatchatourian,

    Thank you for connecting with us in the Microsoft community.

    Before moving forward, could you please allow me to collect below information to narrow down your scenario?

    1. As you mentioned "As of the last week or two only, when I have Outlook open in my browser (Chrome on my Mac)", may I please just re-confirm are you getting this similar behavior in different web browsers? 
    2. One more thing, if possible, could you please share with me small screen recording so that I can also double check few kind of behavior based on the screen recording you provide in private message?

    Initially, I asked for some information as I couldn't find the above some requested information in your case description so that we can both understand some more specific scenario for your current situation.

    If you share the information requested above, it will help us for additional inquiries.

    Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation.

    ==============================================================================

    Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages".

    Here are the steps to open "View Private Messages":

    To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community, > click your profile picture in the upper-right corner > select the My Profile option.

    ![Image](https://learn-attachment.microsoft.com/api/attachments/e368ef4b-2cbc-4e1b-905e-ce88ae4769ea?platform=QnAImage

    I'll wait for your next update on this in a private message. I will give you more information accordingly.

    Your valuable cooperation will be greatly appreciated in the community.

    Have a great day.

    Sincerely

    Vaidya Darpan

    Was this answer helpful?

    0 comments No comments