how can I remove the ads from my email in outlook on my android phone?

SOLUTION

Update: To be free you MUST have an outlook.com account. It's a **** but these instructions eventually work:

Why am I seeing ads with a Microsoft 365 Personal, Family, or Basic subscription on a non-Outlook email address? Your ad-free subscription benefits apply automatically for all Outlook.com accounts, including those ending in outlook.com, hotmail.com, live.com, and msn.com. They also apply automatically for Gmail accounts. If you have a different 3rd party email address, we are not able to detect your subscription automatically. However, you can get your ad-free benefit using the instructions below.

1. Log into https://account.microsoft.com using the email address where you purchased the subscription.
2. Click on “Your Info” at the top.
3. Next to the “Account info” header click on “Edit account info.” You may be prompted to log in again.
4. You’ll see a list of account aliases. Click on “Add email” to add a new alias.
5. Create a new Outlook.com email address by selecting, “Create a new email address and add it as an alias.”

Once you’ve followed the steps to create your new Outlook.com email address, you can add it as an account in Outlook. Adding this account will grant your ad-free Outlook benefit.

Thank you very much for your reply, but as far as I have tried, Outlook for mobile is a free version, which doesn't show the official ads of Microsoft, so I don't know what kind of ads you have. If you can, please send me a screenshot of the ads, so that I can solve the problem for you better. If you can, please send me a screenshot of the ads so that I can solve the problem for you. (Please be careful to cover up your privacy)

Best Regards,

Louis.Yang-MSFT | Microsoft Community Support Specialist

Same problem. Originally the Outlook app on my Samsung 21 did not show adds. Then, I'm guessing maybe an update came out, and now I have adds. The email accounts are the same as on my laptop and I don't have adds there.

Please Help

Martin

I have the same problem for about a week, and I have a paid subscription.

I managed to "fix'" this in June. You MUST have an "outlook.com" account/email address~~, such as *** Email address is removed for privacy ***~~. You need to enter that as an "alias" in your Microsoft account, where all your MSstuff is. Your extra storage subscriptions, your OneDrive account, your payment methods, and your MS 365 subscription, etc.

The SOLUTION was received in June after struggling for a month or so that I received from Microsoft follows. REMEMBER, I am just the messenger.

To be FREE you MUST have an outlook.com account. It's a @#%&! but these instructions eventually work:

Why am I seeing ads with a Microsoft 365 Personal, Family, or Basic subscription on a non-Outlook email address?

Your ad-free subscription benefits apply automatically for all Outlook.com accounts, including those ending in outlook.com, hotmail.com, live.com, and msn.com*. They also apply automatically for Gmail accounts. If you have a different 3rd party email address, we are not able to detect your subscription automatically. However, you can get your ad-free benefit using the instructions below.*

1. Log into https://account.microsoft.com using the email address where you purchased the subscription.
2. Click on “Your Info” at the top.
3. Next to the “Account info” header click on “Edit account info.” You may be prompted to log in again.
4. You’ll see a list of account aliases. Click on “Add email” to add a new alias.
5. Create a new Outlook.com email address by selecting, “Create a new email address and add it as an alias.”

Once you’ve followed the steps to create your new Outlook.com email address, you canadd it as an account in Outlook. Adding this account will grant your ad-free Outlook benefit.

It works but what a user-hostile bunch of @#%&!

I have a paid subscription to Microsoft 365.

In Outlook on my pixel, I am seeing ads that I don't see on my notebook or desktop device.

If I delete 1 ad, another replaces it.

This is a new (less than a week) happening.

It's annoying, especially since I pay for Microsoft 365 and have for many years.

Thanks,

Sally

I've all my email addresses listed in my 365 account and I am still seeing ads in the mobile app for Outlook. Using the pixel 7 also. Any other fixes?