My account has been hacked and I need to speak to customer support

Additional details....

Microsoft Online Customer Support Defects are helping with the identity theft of my friends and my inability to get back into my Microsoft account.

1. Hackers hijacked my Microsoft account and my Yahoo account. Hackers turned on Microsoft Authenticator. Yahoo was able to get me back into my Yahoo account, but I can't get back into my Microsoft account (my OneDrive files, family photos, to-do lists, and hotmail, etc...) because my old phone number was still in the Microsoft account, instead of my cell phone number, for verification. And, the hackers turned on Microsoft Authenticator. So, hackers have been using my Microsoft email address to change passwords in all of my main apps (LinkedIn to know where I live, Facebook, Ebay, Etsy, Target, Walmart, etc...). I couldn't log into many apps like these, which uses my Microsoft email address as my login.. And many apps won't let me back in until I regain my Microsoft account. Sooner or later, the hackers may get into an app which has even more private info, leading to identity theft.
2. My friend's hotmail was also hacked. And, the hackers got into other accounts, using her hotmail as the username, to steal even more private info. With the private info, the hackers got into her bank, opened up loans, and logged into her government accounts to claim benefits a few months later. My friend asked me to report this because she is not technical enough to figure out how to report this to Microsoft.
3. Another friend, whose email was also hacked, currently has it even worse. The hackers took everything, including controlling her house's WiFi. So, the FBI is now looking into it. If something doesn't change with the Microsoft support system defects soon, more and more people will be suffering like this. My friend is not technical enough to figure out how to report this to Microsoft, so she asked me to help her report this to you.
4. I'm seeing a lot of frustrations on the Microsoft community board about this too.

Defects in the Microsoft Online Support Systems Software....

1. One of the defects is that the Microsoft Support user interface/system take a user to the retore account form and then never takes the user back to answer that last question of whether they submitted the form or not. Regardless, Microsoft team doesn't respond with any form of communication that they have received the submitted form. I've submitted this form so many times, but no response. The form asks me questions related to my opening my account over 30 years ago or my buying something over 10 years ago. I can remember that far in time. But, there should be enough information to verify that it is truly me. Only I would know that info.
2. There is no way to report a defect in the Microsoft Support user interface/system.
3. Phone support goes in this infinite loop of automatic message leading me back to the same online support form, when sharing that my account has been hacked.
4. No human being to speak to at all to help us get back into our accounts. My account was over 30+ years old.

I've worked in Software QA for Lockheed Martin and worked in the service industy. I've never seen customer service like this in my entire life, where customers are not allowed to report defects in the Customer Service System to Customer Service.

Can someone please call me, I am very stressed out, my account has been hacked.

Can someone please call me, I am very stressed out, my account has been hacked.

It seems that Microsoft has no human beings to ask for help anymore. My husband and I have been loyal customers for over 30 years. Now, I can't get a hold of anyone.

What you must do, if you are unable to login to change your password in your Microsoft account is this....

1. Call your bank and get a new debit card and tell them what happened to you. That was what I did.
2. Go into all of your most personal apps such as other email accounts, LinkedIn, FAcebook, etc... and change the password before they do. I was too late. They turned on 2-factor Authentication and changed my verification info before I could log in. The hackers can find out where you live and where you work from them or worse steal your identity from scouring your emails and account information.
3. If you are locked out, many of their customer service reps will tell you that you need to regain control of your Microsoft account first, which I haven't been able to do.
4. Open up your OneDrive on your phone and take screen shots of your file directories because it will probably be the last time you will ever see what is in your files ever again. You won't be able to open the files or photos stored in them.
5. You will need to call each and every app that the hackers got into. They used our Microsoft email address to change our passwords and verification info. Some apps may be able to help you get back in, especially the ones with human representatives. But, not all of them will be able to help unless your Microsoft account has been restored.
6. Get the 14-day free trial of Aura to find out if any of your other personal information was sold by tech companies to the Dark Web/Tor. I did that and found my SSN on the Dark Web, using Aura. So, I am beyond stressed out about that. Perhaps I had emailed my sister with my SSN 30 years ago, using my Microsoft email account, when I was naive young college student. Who knows?
7. Keep trying to get a hold of a human being at Microsoft. I am not giving up because I can't stand the thought of hackers looking at our family photos and personal files on OneDrive.

I didn't click on anything to deserve all this, so it was probably an inside job. I am smart enough to not click on pfishing emails or texts. I have had a lot of experience in IT and know better than that. So, never click on anything which doesn't come directly from Microsoft. Microsoft Online Support provides that information.

I your letter describes exactly the emotions I felt when I put in my live password and it was incorrect. The huge thing was it was correct but under that it said " your password was changed xxxx days ago" . I was in jail during that period of time and there's no way I changed it. My phone was stolen and the theif used it to gain acesses to personal information . What blows my mind is how microsoft failed to stop someone impersonating me and has doubts that I am who I say I am. I have had that live account fir 25 years, after all that time microsoft can't even tell the difference between me and a bad actor

Hello, someone keep trying to access my ******@hotmail.com.

And someone could access to my email address and change to other apps like instagram etc… and change email address and someone ordered shop with my email address etc….

I think they changed my Authentication to their Authentication so I could not use my Authentication. My pin is 8 numbers but they keep asking 6 pins.

Could you please advise how to fix this problem?

Thank you so much for your help.

Momo