Tried to login to outlook. Received Error code: STATUS_STACK_OVERFLOW

Anonymous
2024-06-14T09:50:15+00:00

Tried to login to outlook. Received Error code: STATUS_STACK_OVERFLOW. Screen said, "Refresh page". I did several times, same error code keep appearing. I shut down my pc and restarted. Logged in again to Outlook. I use "Live.com.au" , Same above message. On another pc, I can log on to my outlook account - PLEASE HELP

Outlook | Windows | Classic Outlook for Windows | For business

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Anonymous
2024-06-15T23:06:43+00:00

WORKAROUND - download firefox browser and install- Everyone who is having this problem is on a windows 7 computer , the same crash happens on internet explorer browser or chrome browser. i have 2 diffrent windows 7 pc's and it is only happening on one of them which is a dell optiplex 780 . i installed firefox and i was able to open emails in outlook on the problem computer . the problem is in MSN outlook coding.

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  1. Anonymous
    2024-06-17T11:09:35+00:00

    Well this is somewhat of a relief. I thought it was my computer. I have been having the same problem for several days now.. I also get the AW Snap screen

    I tried everything to te get logged in. Different browsers inc Edge and Brave. Clean up files on my computer and several other operations and still have the same problem.

    This has to be on Microsoft's side

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  2. Anonymous
    2024-06-17T12:35:27+00:00

    Dear Mr. Chan1

    I am glad to receive your reply.

    After our investigation users are concentrated to explode on WINDOWS 7 /WINDOWS 8.1 Chrome kernel version 109 this version number.

    Since such users may not be able to install a higher version of Chrome kernel browser, the temporary feasible solution is to use FIREFOX browser

    So please be patient.

    Best Regards

    Clara G| Microsoft Community Support Specialist

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  3. Anonymous
    2024-06-17T12:39:25+00:00

    Tried to login to outlook. Received Error code: STATUS_STACK_OVERFLOW. Screen said, "Refresh page". I did several times, same error code keep appearing. I shut down my pc and restarted. Logged in again to Outlook. I use "Live.com.au" , Same above message. On another pc, I can log on to my outlook account - PLEASE HELP

    Same problem

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  4. Anonymous
    2024-06-17T12:41:12+00:00

    Dear Ruth Carlos-Martinez

    I am glad to receive your reply.

    After our investigation, we have found that the outbreak is concentrated on WINDOWS 7 / WINDOWS 8.1 Chrome kernel version 109.

    As these users may not be able to install higher versions of the Chrome kernel, a temporary solution is to use the FIREFOX browser.

    Therefore, if you have important emails to handle, please use Firefox browser for the time being.

    Chrome versions below this number are not affected by testing in XP environments, so the issue may be focused on Chrome version 109.

    You can mark helpful replies by clicking YES / NO in the bottom left corner.

    This will allow users with the same issue to quickly resolve their issue.

    Thank you for your feedback.

    Best Regards

    Clara G| Microsoft Community Support Specialist

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    10+ people found this answer helpful.
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