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I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.
Using New Outlook on Windows for professional communication and productivity
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same problem. Emails (supposedly sent via Bt Email) don't get sent and eventiually sit in my Draft mail box marked as 'Queued' and with the message 'Something went wrong and we haven't sent your message yet.'
i have the same problem. my e-mails go to the quid.
I have noticed this when sending email to SmarterMail. Mail indeed jumps from Sent items to Outbox to Sent items. My mail client is New Outlook.
We have the same issue for 2 users out of 65. Both are using the New Outlook, with our Business M365 tenet. Our issue occurs intermittently, but the email is sent twice. Once when showing as queued and again when it moves to the sent items.
Client Version is 20241101001.20.
We are having same problem on our home PC. We have x2 btinternet.com emails on outlook(new)
One email is working fine, the second one is putting emails into "queueing" in DRAFTS folder ???
If i delete the offending email from outlook and than reinstall will it solve ?
UPDATE:
had chat from Microsoft basically saying they know they have a problem and don'Tknow when it will be sorted. SO: what do they expect us to do with NO SENDING of emails possible??
Thank you for contacting the Microsoft In-App Support team. My name is xxxxxxxxx, and I would be happy to help you. I have taken ownership of this ticket.
As per description, I understand that you are trying to send an emails and they are remain in the Outbox.
We have investigated the issue with the concerned team, we have received a confirmation from our product team that, this is identified as a known problem in the product. The product team is aware of the scenario, and they are currently working on a resolution, but as the process is still in the early stages, we do not have a definitive completion date, and the estimated time of arrival remains undetermined.
At present, our team possesses all the necessary resources to address this problem, but we require some time to develop an effective solution. There is no need for further data collection from your client and there’s no mitigations available.
We are glad to have you as one of our early preview users. We apologize for any inconvenience caused by the differences or issues you may encounter while using the app. Please note that the app is still under development and some features may not fully functional. Your feedback on the new Outlook is important to us. Please feel free to leave feedback on the new Outlook by going to the Help tab > feedback option.
Since there is no more troubleshooting pending from our end, may I know if there is anything else that you require our assistance with? If not, we would request your permission to archive this ticket.
Thank you for your cooperation.
Kind Regards!