I have emails appearing in my outbox as queued or drafts and showing up as sent in the new outlook app on Windows 10. Any suggestions?

Anonymous
2024-06-17T15:21:15+00:00

I have recently had a lot of my emails show up in both the sent folder and then immediately after showing up in the outbox as queued or drafts. If I close the outlook app on my laptop and re-open it, the outbox becomes empty. I have tried looking up trouble shooting steps but none of the suggestions are options in the outlook app that I have.

Outlook | Windows | New Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

58 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-07-16T21:39:36+00:00

    Are you having the emails actually not send? I am having emails that I hit send actually send but then immediately after ending up in the outbox eventhough they already are in the sent box.

    Yes I have emails that are not sent as well, my workaround so far is if I send an email from another microsoft product i.e. excel and it opens in "old" outlook I check to see if it is in drafts or outbox as draft/queued in "new outlook", then go to VIEW and use sync and it sends it.   \_(ツ)_/. I also checked that "new" outlook was selected as my default email APP but excel still opens in "old".

    Cheers

    Leanne

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-07-16T20:01:16+00:00

    Thank you for your input. It is not a non-outlook email. Well sort of. It was created in outlook but ends in @my employee email. Are the emails actually not being sent or is it just giving me the appearance of that? Can you help me to navigate a resource to correct the problem?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-07-16T17:11:25+00:00

    I am also experiencing this issue and it is for my Microsoft work account. :(

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-07-15T00:59:04+00:00

    Same issue here. This mostly occurs for me if I send to email from xcel. It will default to "old" outlook to send it and push it into drafts, or outbox queued in new outlook and not send it.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-07-12T21:08:19+00:00

    Hello, I have the same problem with the two gmail accounts linked to my 365 Outlook, its super frustrating.

    Was this answer helpful?

    0 comments