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When I try to add my Gmail account to Outlook I get "We couldn't log on to the incoming (POP/IMAP) server. Please check your email address and password and try again."
The new Outlook works fine, as does regular Outlook on my other computer. Something wrong on this one.
James Smith
Arlington, TX
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi all,
Here is the official guidance and workaround, Unable to add a Gmail account to classic Outlook - Microsoft Support. Please let me know if any issues or questions.
I'm dealing with the same issue !!
it seems modifying regkey and updating the office doesn't fix the issue !!
Same issue with a new profile.
Hi, JamesSmith
How are things going after you follow Gabriel Bratton's advice to create a new Outlook Profile?
What build is your Outlook (click File, Office Account, under About Outlook)?
When you add the account do you get redirected to the browser sign in page? The new browser sign in is in the builds mentioned on this page, Unable to sign in or add a Gmail account to classic Outlook - Microsoft Support. If it is related to this and you are not getting the redirected browser sign in try setting Chrome as your default browser to do the sign in.
Also, make sure you are adding the account by clicking File, Add account. The mail applet in the control panel does not support modern auth that Outlook uses for Gmail.
If the suggestion above does not help, please create a new Outlook Profile and add your accounts to it, Create an Outlook profile - Microsoft Support.