what is the right settings for outlook for spectrum email

Outlook (New) does not work for me and now my wife's email as halted. I have switched to Thunderbird, which is tricky because it wants to download all emails and keep them local. I changed the settings to leave them on the server. It works well enough and does not post ads.

This worked on my iPad but not on my iphone

I chatted with Spectrum because I wasn't able to log into our account on the PC or my tablet. I was required to update the app on the tablet. I was able to log on after updating the app. That didn't help with logging on with the PC.

Note: Our User Name is our email address. As is the Recovery email.

When I chatted with a representative, about not being able to log into our acct, receiving an error when trying to reset the password, the representative wanted to confirm the email address for the reset. In the end, I had the representative change the reset email to a different email account (@gmail - one that only is used for random things like this....).

After about 4 minutes of trying to log in again, etc., the email worked as did the log in on the PC. Per my comments back to the representative on Spectrum Chat:

• "All of our email just came in. 2 days worth! I had the recovery email changed to something different from our user name. Our username is our primary email address. The system updated over the last few minutes, and then I could sign in, and my email dropped into Outlook."
• Spectrum's comments: "As Outlook is a third party app. Our ability to troubleshoot third party apps is very limited. We can provide you the correct server settings and refer you to the correct manufacturer. Here is their support number 800-642-7676 and site: support.microsoft.com/en-us"

I hope this helps!!!

Good Luck!

My outlook (new) was working for several weeks. Now, March 9, it has stopped working. I noticed also the online outlook is also not picking up my emails. I hate using spectrum web-based email, it is slow and unwieldy. But, until Outlook decides to work again, I will use it. I tried Spark email client, but it would not work for me ...@twcny.rr.com . I think because spectrum server is sluggish, outlook times out waiting for responses and throws a generic error code. But what do I know.

I hope they come together to correct the issue.

One story could be Microsoft has made a move to disable support for an older less secure aspect of the imap protocol connection authentication story. Microsoft is probably looking to have their outlook (new) store app not supporting any known to be security issues from the past. Conversely the set of companies running imap email services that have been around for a while that were depending on that that depreciated authentication behavior have little incentive to update their end.