what is the right settings for outlook for spectrum email

I am having the same problem with my Spectrum email. I'm beginning to wonder if it has something to do with my email ending in xxxxxx@charter.net instead of Spectrum being in Charter's place. In an attempt to be able to receive/send emails, I made the mistake of deleting my email address so that I could reinstall to see if it would help. WRONG THING TO DO! I finally got it back on my laptop but all of my email folders are gone!!! Years and Years of saved emails GONE!! I am sick to my stomach over it!

Microsoft do something about the difficulty your system is having in recognizing our "@charter.net" issue. I am a paying member of the Microsoft Office package that I pay every year. It is useless if I am unable to use my @charter.net email with it.

Yes, I get the same response.

As before, my outlook now is able to log into my spectrum account. i have done nothing except try every couple of hours for a week. I do not know why. Back in the old days Time warner accounts would be black balled for several days from some mail servers because of the amount of spam coming from ...rr.com accounts. I wonder if that is the issue. I would have to change the IP address of our router for the email to work again.

I also had problems sending and receiving email on Outlook using my Spectrum email address. I tried deleting the account from outlook and now cannot get it reestablished. I share your frustration!

Went on live chat and requested a call back to they can get into my computer to fix the issue.

I talked to Microsoft Support on Feb 6, 2025. They took over my computer via remote access and determined they could not fix my problem. After almost an hour of trying, my MS support agent put me on hold for about 5 minutes and then came back and told me that an Outlook server update had broken the interface between Outlook and Spectrum email. He said to wait 24 to 48 hours to allow their Outlook server fix to be installed and then to try Outlook again. But it has now been 48 hours and I still can't log into Spectrum email from Outlook.

Have you tried logging into Spectrum email directly from the Spectrum website. I can get in that way for the time being. The last time this happened to me it was also a Microsoft Outlook server problem, and it took 8 or 10 days before Microsoft fixed the problem.