what is the right settings for outlook for spectrum email

hi @JoeDeG and others,

one should consider the spectrum, charter and any other imap/smtp based mail service connectivity issue to be unrelated to the mail service provider settings that have not changed.

also unrelated to iOS [ / iPhone ], iPadOS [ / iPad ] apple mail app or apple app store provided outlook mail app usage. likewise for android and macOS device usage of their respectivee app store outlook app offerings. anyone having issues scenarios is highly likely to just be coincidental and related to some other issue.

also unrelated to apple app store onedrive app usage. if you having issues with that application it is highly likely to just be coincidental.

so far the issue is confined to the windows store app provided outlook (new) app which is why the easiest work around has been to just use outlook (new) > help > go to outlook (classic) menu option to use that alternative windows outlook mail application. that one has demonstrated not having the current imap/smtp mail service connectivity issue outlook (new) store maintained version has been experiencing.

This is so interesting. I’m using those settings (on my iPhone 16 pro) and they still work. But since then my OneDrive on my iPad pro 13 has stopped working. I do believe that MS has some real problems on their side.

what settings are you using? it still won't work for me

Incoming Mail Server (IMAP)

Server: mail.twc.com

Port: 993

Encryption: SSL/TLS

Outgoing Mail Server (SMTP)

Server: mail.twc.com

Port: 587

Encryption: STARTTLS

Authentication: Required

Worked the day I posted, 3/21/25, and hasn't worked since. I'm back on Outlook Classic.

This is what worked on my iPhone

what settings are you using? it still won't work for me