Why can't I open attachments in the new version of Outlook?

Anonymous

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

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Anonymous

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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Anonymous

2025-01-23T09:05:50+00:00

Just update, 2 days ago it didnt work for me, neither any fixes that were mentioned in this forum, but today i tried, and im able to open any attachment.
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Anonymous

2025-01-23T04:07:15+00:00

Been dealing with this issue since January 20th. Tried other suggestions in this thread with either no or temporary effect. This reset worked for me. Thank you!
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Anonymous

2025-01-22T22:25:37+00:00

Same problem with a user in my organization as of Today.... Anybody got any new ideas? I have tried all the suggested
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