Why can't I open attachments in the new version of Outlook?

Anonymous
2024-10-03T13:37:44+00:00

I get this error message when trying to open any type of attachment from the desktop version of the new Outlook.

"Error occurred while opening the file. Please try again".

Outlook | Windows | New Outlook for Windows | For home

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Anonymous
2024-12-05T08:18:35+00:00

Hello,

I also had the problem and digged in a bit deeper using sysinternals Process Monitor to see what exactly fails, when the system tries to download the file in the temporary outlook folder. There I figured out that my problem was a somehow missing Attachments folder!

Please press WIN-R and type %userprofile%\appdata\local\microsoft\olk and press Enter.
Then an explorer windows opens. Check if you can see an Attachments folder. If not create one and problem might be solved for you.

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  1. Anonymous
    2025-01-17T16:37:08+00:00

    You are the GOAT!! This worked like a charm.

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  2. Anonymous
    2025-01-06T14:54:29+00:00

    Worked for me too. Thanks and much appreciated.

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  3. Anonymous
    2025-01-03T17:34:27+00:00

    That's pretty sorry error handling on Microsoft IMHO

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  4. Anonymous
    2024-12-20T15:03:21+00:00

    What would one do if this issue is occurring, yet this folder is present? Tried deleting the folder and creating a new one. Didn't seem to help.

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