I received an email stating Update your sign-in technology before September 16th, 2024 to maintain email access. Is this legit or a scam?

This is what I click on.

Hal I’m not sure if this is what your asking for but I just downloaded the Outlook app from the App Store and went through the settings requirements in the new Outlook app

Then deleted the previous MAIL app

It made sense eventually as the Apple MAIL app was on our devices as a default mailing app

It worked well all that time for us but in fairness Microsoft picked up that the Outlook/Hotmail users weren’t going through their own platform

I hope I’m right but it’s working for me currently and maybe this will help others

It’s pretty confronting when the average email user isn’t tech savvy

I’m definitely not!

Anyway all the best

Kindest regards

Chris

Is there an email program, or do you use Safari or another web browser to get your msn.com email? If you use an email program, could you please post a screen shot of the Icon you click to start it? Thanks.

Thank you so much! I haven’t heard more from the moderator so I’m going to assume this answers my questions. I’ll play around with that. I dread dealing with technological “stuff” so I really appreciate your understandable instructions! 🙏

That would be Apple Mail. The instructions for Appl ail are:

If you use Apple Mail:

Apple Mail supports Modern Authentication by default when you setup the account as Outlook.com. If you use Apple Mail and you are seeing password prompts or connection errors, this is most likely happening because your account got configured as basic authentication. To mitigate the issue, remove the account and add it back as Outlook.com:

1. Go to Settings> Mail> Accounts.
2. Tap the email account you want to remove from your iPhone, then tap Delete Account. For more information, please go to Add and remove email accounts on iPhone.

Add your account back to Apple Mail:

1. Go to Settings > Mail.
2. Tap Accounts, then tap Add Account.
3. In the Add Account dialog, choose Outlook.com.
   

If removing and re-adding the account does not address the issue, do the following: 

1. Remove the account again.
2. Go to Settings> Safari, then tap Clear History and Website Data.
3. Reboot your iPhone.
4. Add the account back and proceed through the Outlook.com account sign in flow.

If you normally clicked this icon:

That is Apple Mail. The instructions for Apple Mail are:

If you use Apple Mail:

Apple Mail supports Modern Authentication by default when you setup the account as Outlook.com. If you use Apple Mail and you are seeing password prompts or connection errors, this is most likely happening because your account got configured as basic authentication. To mitigate the issue, remove the account and add it back as Outlook.com:

1. Go to Settings> Mail> Accounts.
2. Tap the email account you want to remove from your iPhone, then tap Delete Account. For more information, please go to Add and remove email accounts on iPhone.

Add your account back to Apple Mail:

1. Go to Settings > Mail.
2. Tap Accounts, then tap Add Account.
3. In the Add Account dialog, choose Outlook.com.
   

If removing and re-adding the account does not address the issue, do the following: 

1. Remove the account again.
2. Go to Settings> Safari, then tap Clear History and Website Data.
3. Reboot your iPhone.
4. Add the account back and proceed through the Outlook.com account sign in flow.

Since you've replaced it with Outlook for iOS, there is nothing more to do., provided Outlook is working properly, which it sounds like it is.