This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi!
For a few weeks, I've been getting "enter password for hotmail" notification on my Mac. When I enter it, it says "Unable to verify account name or password". I've tried with POP, IMAP, Exchange... still have the same problem. I have another account on Mac Mail (not Outlook account) and works perfectly so I presume it's not coming from Mac but rather from Outlook.
Can someone help me please?
Thank you
***Personal information deleted by the moderator. Please see the Microsoft Community for more information on how you can protect your privacy.***
Sending, receiving, and organizing email in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks. It's IMAP. But now I've lost all my hotmail mail. I removed the account and then tried re-adding it using the Exchange option. Humph!! Mac OS 10.13 and Mac Mail 11.5. Humph!!
OK ... I removed the account and have tried to add the exchange settings. Not working. Now I have no hotmail emails on my iMac Mac Mail running OS 10.13 High Sierra.
Very frustrating.
I did not remove the existing account as I was scared I would loose all my emails.
A big ask, I know, but are you confident it will work?
I used Exchange at wrk for years without a problem. It's changed the behaviour slightly, and look/feel/folder layout a little but otherwise okay.
People are looking at it as a MS issue on here, fair enough I guess, but it's a free service and also it could be looked at as partly a problem with Apple - MS have said better authentication is needed, so one needs to use a mail application that provides such modern authentication.
So I waited over two weeks and with Exchange it is still okay. Maybe for you it's different, but for me it seems to be fixed.