Outlook Web no notification sound when receiving emails

Anonymous
2024-08-16T06:22:23+00:00

UPDATED AS OF OCTOBER 16TH, 2024

I AM NOT GETTING THE SOUND NOTIFICATIONS AGAIN :( This is after my pc was updated (microsoft windows). It also is affecting my fingerprint sensor. It does not work anymore. I have to login by typing my PIN :(

UPDATED as of August 23rd, 2024

HELLO EVERYONE! My email notification sound is BACK. I did not do anything. It just happened today when I logged in. I am using web outlook and chrome browser. I honestly did not make any changes with my settings. So, I guess, Microsoft has already fixed this. Please check yours

Hello!

I started experiencing this just today. I have been using outlook web for almost two years now and it just happened today. I have turned on all notif as well as in my Google chrome browser, and my pc. All notif has been turned on.

I have also refreshed the settings by turning it off and on, restarted my pc twice today, nothing works.

I have signed in to another outlook account which I also owned for work, and it is doing just fine. Notif sound is working. But in my main email, the email I am using in posting this, is not working at all. Please help. I need the notif sound so I could action all email requests at work on time.

HELLO EVERYONE! My email notification sound is BACK. I did not do anything. It just happened today when I logged in. I am using web outlook and chrome browser. I honestly did not make any changes with my settings. So, I guess, Microsoft have already fixed this. Please check yours

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2024-08-22T19:13:41+00:00

    This is what I found on the issue

    "Issue ID: EX868136 Affected services: Exchange OnlineStatus: Service degradationIssue type: AdvisoryStart time: Aug 14, 2024, 8:00 PM EDTScope of impactAny Outlook on the web user may not receive the new email notification sound.Root causeA recent configuration change contained a regression that caused impact.Current statusAug 21, 2024, 3:37 PM EDTWe've isolated a recent configuration change which contained a regression that caused impact. We're validating the efficacy of a fix to correct the misconfiguration, and we expect to have a timeline for starting the deployment by the time of our next update.Next update by:Thursday, August 22, 2024 at 5:00 PM EDTHistory of updatesAug 21, 2024, 9:59 AM EDTWe're continuing to review the provided HAR and affected sample mailbox logs to diagnose the root cause, and assess our options for mitigation.Aug 21, 2024, 7:47 AM EDTWe're progressing with our analysis of HAR and sample affected mailbox logs to identify the root cause, and determine our next steps towards remediation.Aug 21, 2024, 5:58 AM EDTWe're reviewing HTTP Archive format (HAR) logs and screenshots of the issue provided by some affected users to inform our next troubleshooting steps."

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  2. Anonymous
    2024-08-22T19:15:53+00:00

    Yeah, this is very frustrating and taking far too long to fix. As some have mentioned, the 'Reactions' to notifications sound works, but the actual notification sound does not, so I keep thinking that the problem is fixed every time that I hear that...but it actually isn't.

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  3. Anonymous
    2024-08-22T19:54:42+00:00

    Do you have a link to this information? I’m hoping there is a way to receive updates via the link once the issue has been resolved.

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  4. Anonymous
    2024-08-22T20:08:24+00:00

    Where did you find this information?

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  5. Anonymous
    2024-08-22T20:13:48+00:00

    I am an admin at a company and found the issue in the service health of the ms365 admin portal. I am having the same issue including teams notifications and calendar notifications not dinging, so waiting for a patch just like everyone else.

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