Outlook Web no notification sound when receiving emails

Dear Lex Lascuna

Thank you for posting to Microsoft Community

According to your description, I understand that one of your emails is not able to send out a notification sound to remind you of the arrival of your emails in the web version, if there is any misunderstanding in my understanding, please point it out.

You can check if you have turned on sound alerts for this account, you can click on the gear shaped [Settings] button at the top right corner of the outlook web version. After that click on [General] - [Notifications], click on the mail category, which contains a [Play Sound] you need to make sure that this button stays turned on.

This reply may not directly address your issue, so feel free to let me know how it goes any time by repling below.

I look forward to hearing from you!

Carmid.L-MSFT | Microsoft Community Support Specialist

I tried he above but it was already turned on. I am having the same issues, this is happening in Chrome. There has to be a fix for this, this didn't resolve my issue.

I have the exact same problem. Actually it started late yesterday, on the 15th. I access my boxes through either Edge, Chrome or Firefox, and have lost the incoming email notification sounds on all three browsers. I had sounds on Chrome and Firefox, but not Edge for about half the day today, but lost them earlier this afternoon. I've checked, doublechecked and triple checked my settings all day day long and the Play Sound button is definitely on. Also checked my Control Panel settings to make sure sounds are turned on. Even had out IT director look at my machine and he could not figure out why the sound notifications are not coming through. Prior to yesterday it was working fine. This is extremely aggravating as our email turnaround is very time-sensitive and without notifications I have to continuously bounce in and out of my email boxes.

I'm having the same issue, I've cleared my browser history/cache. I've run all Windows/Driver updates, I've tried different browsers and confirmed this is specific to OWA, other email systems like Gmail.com send notification sounds without issue. This is happening on my mailbox that I use for work AND a shared mailbox I use for work.

I work in IT. I rely heavily on those notifications to alert me to new tickets.

We have been dealing with this issue in the past 24 hours as well. No change to the settings at all. Have tried everything to get this working, but nothing is fixing this issue. If multiple people are experiencing this issue recently, then it must be an issue with Outlook. Microsoft please fix this issue as people RELY on the notifications noise for fast turnaround emails. Thank you