Search no longer works in Outlook.

I’m having this problem. Support has been unable to fix.

I had a similar issue and MS Support couldnt help, and closed my case. In the end, I find that the issue was that the "Recoverable items folder" was full. There were 90,000 emails sitting there.

This folder is not immediately on view, but to access it click on the deleted items folder - then click on the the link at the top of the column to the right that says "Recover items recently removed from this folder". It took a few hours to clear everything and for the indexing to catch up.

Hope this helps

Rob

My peers on the consumer team let me know today that they raised a new incident for the search issue. A fix started rolling out late on 11/5. If you are using Outlook.com on the web you will need to refresh the browser to pick up the changes. I am not able to tell how far the fix is rolled out but hopefully it gets to everyone soon.

The fix going out on 11/5 is only for Outlook.com. If you have an M365 work account please collect a network trace with the repro and escalate to your tenant admin to open a ticket from the admin portal, How to collect a network trace | Microsoft Learn.

I'm getting the same message!

Hi again,

My account just doesn't look like that at all... doesn't look like I have anything that says Search History, just what I've attached in the screenshot.

Email search in the Outlook app works, but it is not working on the web browser (which I mainly use).

Thanks!

Kelly