Using New Outlook on Windows for personal email, calendar, and contact management
Monica, I also just purchased a new laptop. I’m running windows 11. The solution for me was to go to the Microsoft site and search for Outlook Classic. You need to download Outlook classic not Outlook new and then you can access your PST files. The version of Outlook, which came with Microsoft 365 would not permit you to switch between new and classic. Apparently they’re making it even harder to use Outlook classic