Outlook | MacOS | New Outlook for Mac | For business
Using the New Outlook for Mac features in business environments
Still not able to send or receive emails
How do I fix Outlook is suddenly not sending or receiving emails?
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Anonymous
My Outlook account is not downloading or sending messages. I am able to login and I have used the sync button. Anyone else had this happen and know how to resolve it? I've used the Microsoft help and it was not helpful at all!
Outlook | MacOS | New Outlook for Mac | For business
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83 answers
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Anonymous
2025-02-08T16:07:07+00:00 -
Anonymous
2025-02-08T16:51:11+00:00 With the help for an hour and half on Microsoft Chat, it is fixed. The problem was I installed Microsoft 365 and allowed all the defaults. As a result, I ended up with a new beta version of Outlook. The Microsoft support person moved me to the old version of Outlook and was able to get Outlook working again. My Outlook is set up with IMAP and uses Spectrum with an e,mail of name.statecode.rr.com. In the days I spent getting this resolved I noticed others with this configuration but saw no resolutions. I hope this brief problem resolution will get to others and help them solve their problem.
By the way, if anyone has Windows 11 and uses an old version of PhotoShop, DO NOT attempt to load the old PhotoShop on Windows 11. If you do, the only resolution I found was to have the Geek Squad resolve the problem for me by deleting and reloading Windows 11. Not fun!
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Anonymous
2025-02-08T21:14:49+00:00 I had the same problem. So i started using my Gmail account on my computer, which I don't like the format nearly as well as Outlook, I am now getting and sending emails on my computer.
I wonder if Spectrum is aware of this and will fix it on their own. I don't know how to change this to Spectrum Webmail, and when i go back to Indiana where Xfinity is my provider, I don't want to mess that up!
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Anonymous
2025-02-09T22:10:35+00:00 Hi, I have the same problem. I noticed it February 5. Outlook on my PC stopped syncing (receiving emails) and won't send them either (they get stuck in "Drafts"). My email provider is also Spectrum. But my email account is an old one associated with Charter (i.e. the account is in the form ******@charter.net.) Maybe the change that was attributed to Spectrum for the roadrunner accounts affected the charter accounts also? My phone has no problem receiving and sending emails to/from my Spectrum Charter account. Apparently, my phone's email app is smarter than Microsoft!
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Anonymous
2025-02-09T23:16:44+00:00 I now am receiving and sending emails. Seems there was a problem with my Hotmail/Outlook mailbox, which has finally been fixed!